Tmobile mistreated.. abused. and lied too. bellevue Nationwide

Every single month my bill is higher every single month. and i have to call in on my own time to call and wait on hold for something then i didnt even do. once i do call, i get treated horribly by not listening. assuming things. putting me on hold to make me more mad. tell me to go the my local store over a billing issue thats why customer care is there to help customer help with there bill. i worked at tmobile i understand how it goes. talked to a manager, manager said all charges are valid which they werent and he couldnt even explain why he thought they were valid. we were on the phone for about 40 mins after all that i asked him are you going to help me out or not cause clearly my bill is way higher then it should be. he says no and i hang up. he puts a note on my account, so when i call back in right when the rep answers the phone sees the note and doesnt even want to help me out. advises me to go to my local tmobile store. i dont have time to go to the tmobile store. thats why there is customer care.