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Report: #1301227

Complaint Review: Topresume - Internet

  • Submitted:
  • Updated:
  • Reported By: Damian P — São Paulo Alabama Brazil
  • Topresume Internet USA

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TopResume promised a 24/48 hs service. I got a note from Top Resume that it may take more time to deliver 1st draft in order to ensure I get the best talent/expert in my field on the job. It took actually 2 weeks to get the first draft which was already not align with my expectations
After 2 week, I got a simple email, asking me to copy & paste my resume in Linkedin.... That it is all... The expert advise from the best talent/expert in my field is to copy & paste my CV? And for a Price tag of USD $75?

I was expecting a serious advise and help to improve my Linkedin profile from Design, to each word of my profile tailor made to enhance and improve my digital brand footprint. 

Additionally, I was definitively interested to get an strategic recommendation on how to improve SEARCH on my profile and even more tips and advice on posts, adding important info, get recommendations, include notes, posts, etc to really drive traffic, get connections and finally get noticed by the right potential companies.

As a summary, I would not think that TopREsume should offer & charge USD $75 to tell an executive to copy & paste the CV. Even if this is your professional advice and point of view, you can not charge for it. By the way, your recommendation is really not aligned with multiple professional Resume writing services nor with even Linkedin advice and tips. Key to Linkedin successful profile is ensure a very strong Search strategy using relevant and differentiated KEY WORDS, describe you professional career in a very unique and differentiated way and not really a mirror of the Paper REsume
I requested several times a refund of the service given the unprofessional and unsatisfactory service, YET response from Topresume was that they are unable to give a refund since the service started and it was delivered

What a joke ! Stay away of this service, at least in regards to Linkedin profile sercice

Damian

This report was posted on Ripoff Report on 04/22/2016 11:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/topresume/internet/topresume-do-not-use-this-service-not-professional-linkedin-profile-knowledge-internet-1301227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

Company Response

AUTHOR: TopResume Representative - (USA)

POSTED: Friday, May 27, 2016

We are sorry that you are unhappy with our service. We strive to ensure 100% consistency and when one of our customers is not happy, we are committed to fixing it and providing great customer service. We guarantee our work and will rewrite it for you if you are not satisfied.

In addition, we take all feedback seriously and are disappointed to hear that you were instructed to simply copy and paste your resume into your LinkedIn profile. We are happy fix this issue for you.

If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us on our toll free line at 1-800-604-1929. You can also contact us by sending an email to support@topresume.com.

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#2 Consumer Comment

Thank you for Reporting this Scam

AUTHOR: Sam A. - (USA)

POSTED: Tuesday, April 26, 2016

Thank you for reporting this scam of a company. 

I had a very similar experience recently and had to file a complaint with the Federal Trade Commission and the BBB.org to receive a refund. After sending $149.00 for a new resume and cover letter, I never received an order confirmation or any contact from TopResume (despite providing multiple points of contact). 

TopResume must be buying their positive reviews - they all seem canned and highly suspicious to me. The Better Business Bureau has rated them "F" - the lowest score a company can receive. 

I hope reports like yours will help prevent others falling victim to these criminals.

I would love to see this bad business taken down completely. 

 

Thanks again, 

Sam A.

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#1 Consumer Comment

TopResume.com, TopResume, JC Resumes

AUTHOR: DavidJ - (USA)

POSTED: Sunday, April 24, 2016

Excellent feedback.

TopResume has an "F" BBB Rating. If you did not get a refund, you can file a refund request here:

http://www.bbb.org/new-york-city/business-reviews/resume-service/topresume-in-new-york-ny-151339/complaints#breakdown

If you feel you were taken by Internet fraud, you can file a report here:

https://www.ic3.gov/default.aspx

Last of all, TopResume is run by Talent, Inc. which also runs JC Resumes.

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