Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #340351

Complaint Review: Toshiba - Internet

  • Submitted:
  • Updated:
  • Reported By: Fremont California
  • Author Confirmed What's this?
  • Why?
  • Toshiba www.toshiba.com Internet U.S.A.

Toshiba America Purchased laptop. Defective. Screen blanks out. Refused to replace. Extended warranty. Service stations shut down. Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I bought a Toshiba satellite laptop in 2005 Nov from Office Depot in fremont, california. The machine had hardware issues pretty much soon after purchase. Filing a complaint was excruciating with over 1 hr of wait time each time. After persisting with them they only offered to extend my warranty but refused to replace the machine. There is no service center in my state of residence - Wisconsin. There was one when I bought the machine - and it was shut down later. I have had over 5 major repairs thus far for problems with the screen, internal wiring , adapter, wireless card etc. All this info is on record with Toshiba.

Resolution Sought

I believe I got a damaged piece to start with. This is why Toshiba gave me a new warranty. I am however stuck with a machine that keeps having problems and I have no service center in Madison, WI. I still have 1 year of warranty left but would like a replacement.
I reported to BBB - but Toshiba did not provide any remedy. They told me that they would not provide any remedy. Take the extended warranty (which is worthless) or get nothing - was their response.
I had to buy a new IBM laptop - since I am a Masters student, and need it everyday.

I understand that this problem is pretty chronic with the Toshiba machines, and see several other blogs with similar issues.

Akanksha
Fremont, California
U.S.A.

This report was posted on Ripoff Report on 06/14/2008 09:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/toshiba/internet/toshiba-america-purchased-laptop-defective-screen-blanks-out-refused-to-replace-extend-340351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now