Complaint Review: Toshiba - Internet
- Toshiba http://www.tacp.toshiba.com/customersupport/service_center.asp Internet U.S.A.
- Phone: 800-631-3811
- Web:
- Category: Television Parts & Services
Toshiba TACP Service Toshiba TV Dead after 1.5 years - no recourse N/a Internet
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In February 2007, I purchased the Toshiba TheaterView SD Model number 32D46/47 - for $410.00. It performed perfectly and we were very happy with it. On 8/5/08 it stopped working. I'd push the power button on the remote or the TV and the power light would go on for a second and blink out - no picture - no power.
I thought the CRT tube might be defective - which is covered under the warranty - but a licensed TACP service technician determined the TV's power supply is defective - not covered. He said that it would cost about $200.00 to fix it - which is nearly half of what I paid for it new.
I sent Toshiba en e-mail and they told me to call the Service Center. I did and explained everything and long story short the rep just kept saying, "Sorry there's nothing we can do. This just sometimes happens". I asked if there was anything at all - some sort of coinsideration and he said "No." I'm sh*t out of luck.
When I bought the set I did so because we have another Toshiba TV that is 9 years old - and still works fine. It's not right that a product at this level should fail so soon and that I should incur such a cost to fix it. It's hard to believe that after spending $410.00 only a year-and-a-half ago that this TV is now dead.
I will not buy another Toshiba product and telling everyone I know in person and online.
WF Meyer
Derry, New Hampshire
U.S.A.
This report was posted on Ripoff Report on 08/07/2008 04:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/toshiba/internet/toshiba-tacp-service-toshiba-tv-dead-after-15-years-no-recourse-na-internet-360514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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