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Report: #1135286

Complaint Review: Toshiba - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Power2Engineer — Plymouth Meeting Pennsylvania
  • Author Not Confirmed What's this?
  • Why?
  • Toshiba Nationwide USA

Toshiba Toshiba pushed software update killed my PC Toshiba refuses fix without payments Irvine. California Nationwide

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I have ut 2 years old Toshiba Satellite Laptop model L755-S5306. It comes installed with Toshiba PC support site link and everynow and then you get pop-up from Toshiba about software updates for our system. Most of the time I ignore them but just this time I decided to click and install it because my PC was running slightly slower I thought this will only help. Well while downloading and installing the update the laptop screen froze with message "VERIFY ERROR". I think this happened to be BIOS update. I had to to hardboot by shutting off the PC subsequent turn on attempts only turns on Power and HD light and fan running but BLACK SCREEN. I called Toshiba Tech support who would only talk to me if I pay out of warranty tech support charge of $49.95. How is it justified for a PC manufacturer to charge a customer for its hardware failure as a result of installing and updating manufacturer sent software update? How can I make this rude people to realize this?

This report was posted on Ripoff Report on 04/01/2014 07:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/toshiba/nationwide/toshiba-toshiba-pushed-software-update-killed-my-pc-toshiba-refuses-fix-without-payments-i-1135286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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