TV Addicts charged with no delivery of merchandise Internet

Below is what I sent after being billed and not receiving the merchandise:

TV Addicts,
I would like to cancel my order listed below. I have tried several times to call during your 2 hour window of customer service hours to talk to an actual person but no one ever answers the phone. When I placed this order you said this item was on hand and would ship immediately. This was on 7 November 2007. It is now 22 February 2008.

After receiving several emails stating I am your top priority and I would not be billed until this item is shipped, I have in fact been billed for this item. Also I do not know how calculates your billing information but if you look below 53.99+19.19 does not add up to 80.32 which is what I was billed. Please refund my money as soon as possible.
Thank you,

3 Nov 07
Dear XXXX,
Your order is currently in backorder and your credit card has NOT yet been charged. We expect the product to be available in the next 5-7 business days. It is our top priority to ship it out to you as fast as possible. We will keep you updated on the status of your order, however, if you do not wish to wait any longer please click the link below in order to cancel your order. If you choose to continue with this order, we will charge your credit ONLY when the item is in stock and it will than be shipped out immediately. You can also reply to this email or call our customer service line for further information.

Jim
APO, California
U.S.A.