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Report: #389162

Complaint Review: Txu Energy - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: houston Texas
  • Txu Energy .txu.com Houston, Texas U.S.A.

Txu Energy adjustment charge Houston Texas

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My 2 year contract ended in July, 2008, and I planned to switch and did not renew. When the new provider took over October 13, 2008, I called TXU to verify the bill on 11-15-08 was the final bill and it was, twice verified. I got home this morning from work to a bill for nearly $200.00 and after talking to 3 different people who each had different explanations, was finally told it was for cancelling the contract. I got pretty irate and when I asked what contract, I was told it "automatically" renewed. When I informed them I have every bill since day one and proof that I had no contract since July, 2008, they conceded it was not my fault. I do, however, have to call back on Monday when the "department that handles that" is open to have it waived.

Believe me, I will call and, for good measure, I will call the Texas Utility Commision in Austin and file a complaint also. This is such a scam and I bet a lot of people are paying it without checking first. Like I said, every person I spoke with had a different explanation and I know it will be another when I call first thing Monday morning.

I would never, never recommend this company to anyone. In September I had no air-conditioner and still my bill was nearly $500.! I live alone, do a load of dishes a week, maybe 2 loads of laundry and am very frugal with all lights, etc.
Don't trust them!!!

Cindy
houston, Texas
U.S.A.

This report was posted on Ripoff Report on 11/08/2008 07:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/txu-energy/houston-texas-77089/txu-energy-adjustment-charge-houston-texas-389162. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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