Universal Administrators aka FBK Insurance Fraud/ will not return calls promises not kept/ been calling for 4+ days; mostly got recordings. still no response Louisville Kentucky

This company is a scam, they do not pay out claims and do not answer calls or they promise to contact the customer and never do. 

My own experience with them is the same as others report. I have submitted approved claim for the microwave payout in February of 2013 and was not able to get in touch with anyone - after calling for 3 months and leaving multiple voice messages for different people. I wasted probably over 8 hours trying to contact them over the past year. I contacted BBB in August 2013, and Jack W. replied that they would process my microwave claim - it was in September 2013, and now already January 2014 and no check. I cancelled policy that was renewed wthout my consent and it took miltuple calls to get refund processed.

   In addition, we have submitted additional work orders and claims for 2 properties covered under this warranty and never received any service or reimbursements requested in line with authorized services. This company is a  scam and needs to be brought to justice by many users it has scammed and taken advantage of! Both of these companies lie constantly, waste customers time and take money, and their customer service reps are rude and obnoxious.  I want to know if a class action lawsuit can be filed against them and how to get in on it!