Universal Administrators Sentinel Home Warranty Rip-Off, won't pay, avoiding calls Louisville Kentucky

Dishwasher & Water Heater went out (2 weeks apart) and in both instances we were told by Universal Administrators that they would pay us $150 for each "appliance" since we did not have our policy over 6 months, but we would have to purchase them and send in the receipts to get paid.  Receipts were faxed in and when I called to inquire about the money, I was told they were both approved and it would take 6-8 weeks for me to get my money.  The Dishwasher was approved on 10/8/13 and the Water Heater was approved on 10/29/13.  I have called many, many times and left messages for Mr. Jack Wainwright (office & cell phone) and have NEVER been called back.  The last few times I have called, I can't even talk to a live person, I am put on hold for several minutes and them I'm pushed to voicemail.

I don't know what my next step should be.