Complaint Review: University of Phoenix-Axia College - Internet
- University of Phoenix-Axia College Internet United States of America
- Phone:
- Web: universityofphoenix.edu
- Category: Colleges and Universities
University of Phoenix-Axia College College Refuses to give me my financial aid money and this is the second time Internet
*UPDATE Employee: Office of Dispute Management
*Consumer Comment: The EXCACT same thing is happening to me!
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I have been attending the University of Phoenix since September 2009 and at first things were going well. Well, lately things have gotten worse. Back in November of 2010 I was supposed to get a disbusement, but was told because my courses were changed it was going to be delayed. I was upset because I never changed my courses and both my courses started the same week (there was no overlap like I was told there was). Then I was told that I was supposed to get my money no later than the 14th of February, but the money has not gone into my bank account. Now I am being told that there was a ticket opened on the 8th of February and it will take a while longer for this to be looked into. I keep getting the runaround and am tired of it. I called my financial advisor this morning and had to leave a voice mail message (of course he never got back to me). I then when over my advisor and spoke to a supervisor who was not helpful either. The supervisor told me that it will be at least a few more weeks before I receive my money. My wife is unable to find work and I am only working part-time and we use this money to help pay for some of our necessites such as heat and the Internet. This is a very shady company who does not know what they are doing. My academic advisor was changed back in December and I was not notified until I had looked to see what my next two courses were. I had selected the courses I wanted to take, but I was given different courses instead. I had also specified that I did not Math and a Technology course in the same block because both of these courses are my weakest subjects, but I was enrolled in these two courses anyway. I have spent many sleepless nights doing homework for both clases which is affecting my health. I am doing well in my courses and carry a 3.5 GPA so I know that my grades are not the cause of me being cut off of financial aid (one needs a minimum of a 2.0 to stay eligible and anything under a 2.0 gets dropped). I hope that anybody who is thinking about attending the UNiversity of Phoenix may want to seriously reconsider because they rip people off and make a lot of empty promises that they do not keep. I am in the process of looking for a better University where the people are honest and take the time to care about their students.
This report was posted on Ripoff Report on 02/14/2011 11:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/university-of-phoenix-axia-college/internet/university-of-phoenix-axia-college-college-refuses-to-give-me-my-financial-aid-money-and-695263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Office of Dispute Management
AUTHOR: Uofphoenix - (U.S.A.)
SUBMITTED: Wednesday, March 16, 2011
Hello there,
I would be glad to assist you regarding your accounts. If you would like your situation investigated, or would like to file a formal grievance, please contact the Office of Dispute Management at UofPhoenix@phoenix.edu or 602-557-5566.
Best,
Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix, Office of Dispute Management

#1 Consumer Comment
The EXCACT same thing is happening to me!
AUTHOR: amber9184 - (United States of America)
SUBMITTED: Monday, March 07, 2011
On the exact dates you have listed are the exact dates the same exact thing has been happening to me. I was supposed to receive my 2nd disbursement of my PELL Grant between November 2010 - December 2010 but have yet to get it. February came around and I became VERY concerned but was really sick so decided to put it off for a few more weeks. Now in March 2011 I find out that University of Phoenix says they mailed it to me but I never have received it nor did I receive anything in the mail that they were sending it back in August of 2010. I am totally confused they make up lies left and right but I know I have filed my taxes saying I have gotten the money already and if they do not give it to me in 14 days I will be turning them into the IRS as well as finding a Lawyer to SUE their butts off. It is crazy to see another Technology Student having the same exact problem I am. It is very frustrating and I hope that it works out for us both. I will be pulling out of taking my Bachelors there which I was to start in June 2011.


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