Report: #366417

Complaint Review: University Of Phoenix / Axia - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: Florissant Missouri
  • University Of Phoenix / Axia 3157 E. Elwood Phoenix, Arizona U.S.A.

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When applying to Phoenix, I was transfering from another school. I told the admissions person about the previous school and why I liked it so much. I was hoping that Axia would be set up the same way. I was told that their classes at Axia were all asynchronous.

I decided to go there anyway because I was told that I would be able to speak with the instructions with any problems at anytime. I was also told that I would have two short discussion questions each week which would only take a few minutes to do and that the week I had actual class in one course I would not have class in the other subject. That was a lie. The discussion questions sometimes took more work than the actual work week part of the course.

There was so much reading and writing that I occasionally got work turned in late. Iwas penalized many points for this. In one class I received a final grade of "C" when actually I should have gotten an "A" as far as the work was concerned, but due to lateness, I received a "C". They do not care if you are ill and it did not matter that we had many thunderstorms and I could not turn on my computer.

I was told at one point that I was short of money and I asked how much, I was told $225. I sent in $125 and told the finance departmrnt that I would send in the other $100 the next month. Before I had a chance to pay that amount, I was told I owed over $500. I had previously told them that I would be transferring to another school. About three weeks prior to my transferring I received a letter from Phoenix stating that I owed over $700. I don't know how they came up with the figures. When I asked about it, it could not be explained to me.

We had been going at it almost the entire time I was in school at Axia about money. I had read many blogs stating that University of Phoenix had cheated them out of money or for some reason or other they did not graduate. I was told by faculty at another school that Axia only graduated about 6% of the students that attend that school.

I was also lied to about the credentials of the staff. I was told that all instructors were teaching classes that they had a degree in and was working in the same particiular field someplace else. That was a lie as my Communication's instructor told me her education was a Ph.D in Math and she was teaching Math at another institution. I was also lied to about how attendance was set up. I was constantly being called or sent emails regarding this.

I am attending another university starting this month. It is a regular university, not accelerated classes. I have a total of 30 credits and could have gotten a scholarship going into the new school, but because Axia claims that I owe the school over $700, they are refusing to send over my transcript. I have read in the blogs where this same situation happened to others.

The University of Phoenix may be the largest educational institution there is in the U.S, but it is not due to their excellent teaching skills or graduating success.

Florissant, Missouri

This report was posted on Ripoff Report on 08/24/2008 06:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/university-of-phoenix-axia/phoenix-arizona-85034/university-of-phoenix-axia-financial-bait-switch-phoenix-arizona-366417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

Comment and Withdrawal Information

AUTHOR: Kiara97 - (U.S.A.)

POSTED: Friday, November 07, 2008
Dana, if you go to the Axia Financial Aid website and sign up (just for the website), you will be able to find "additional forms" and within that, the Withdrawal Form. Send it to your Financial Counselor's fax number. Fortunately for me, my counselor was very helpful and understanding when I left and gave me the location of the form, although I had found it, thanks to another Rip Off Report.

Firefly, although I understand that it is frustrating to turn something in late due to things beyond your control, I do agree with the university that if it is their policy not to accept it, they should not accept it (or lower the grade, depending on the length of time and situation). They cannot do one thing for one person and "cheat" for another. I do understand your frustration, however.

The instructors, in my experience, have not all had master's degrees. One out of four instructors that I had received a master's degree; two had an associate's degree; one had military experience (not a degree, in my opinion). Firefly, I agree with you when I say that the instructors are not all fit to teach. I waited seven days for a response from an instructor (after seven of my own posts pleading for an answer to a question) before I sent in the withdrawal form. It is absolutely ridiculous that I had to wait so long in so many instances in my experience.

I think the graduation rate is at 16%, but you are definitely on the right track. It is awful. Not all of it is the fault of the academics of the school; many students starting out are way over their heads because the enrollment counselors will put people through the enrollment process who need to learn basic things first. I am not sure if the counselors get a bonus or some sort of payment for how many people they put through, ready or not, but I do know they are benefited personally somehow.

I would highly recommend to read other Rip Off Reports regarding your money situation so you can find out if you need a lawyer to figure out why you are being charged, or if you need to simply demand to see what you owe, why, and tell them your rights under whatever law. Definitely research into it; do not send them any more money until you can see why you "owe" it.
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#2 Consumer Comment

WOW..I have a question

AUTHOR: Dana - (U.S.A.)

POSTED: Tuesday, September 16, 2008
I have plans on transferring to another university in Jan. After reading this I am afraid to tell UOP on-line that I want to withdraw. How do you withdraw anyway? I have called my Academic Counselor several times and he never ever responses. any suggestions?

Thank you for posting

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#1 Consumer Comment


AUTHOR: Cassie - (U.S.A.)

POSTED: Thursday, August 28, 2008
You have made my day today! I graduated (yes, graduated) from Axia in 2006. I did not realize I was only part of a 6% I feel incredibly smart now; I graduated with a GPA of 3.71. 9 points shy of honors.

Like all Universities, U O P requires you do work (Gasp!). The reading materials are phenomenal, however, to be expected considering there is no instructor giving audio lectures. Perhaps someday in the future audio lectures may be a feature but until then literacy is a must. I am currently attending University of Phoenix working towards the acquisition of my BSCJA degree. I currently have one year left and a GPA of (GASP!) 3.71. Yes, a maintained GPA.

The instructors are not much help; they are mainly a guidance force but can and will help if a question is posed. I personally view online learning as one's ability to self-learn. One must have the ability to prioritize, read, and have skills in writing. I have NEVER had a late assignment- oops, wait- I turned in an assignment during my first class two weeks late.. Why? A hurricane came through my area and the power was out. This was broadcast on the news. NO COLLEGE IS GOING TO HOLD YOUR HAND AND PASS YOU FOR MEDIOCRE WORK! I have received criticism for what I deemed amazing work. The idea is to LEARN. What we ourselves think is acceptable may not be academically acceptable.

Now, an instructor teaching a general course such as communications does not have to be trained specifically in the said class. However, the core classes are taught by professionals. Every instructor in my core classes worked in the profession they were teaching and had done so for some time. All had at least a Master's degree. All of my criminal justice core classes thus far have been taught by prosecutors, defense atorney's, or police officers. My last class was taught by a Chief of police.

I personally think you thought you could skeet by in online learning. You thought it would be easy as cake and be nothing at all involved. Sadly, you found out the university operates just like a local university EXCEPT it is online. Raelly, you should have gone to a larger university- less work. My brother attends Stephen F Austin and says he does not have nearly to work load I do. These are crash courses- 9 weeks at Axia and 5 weeks at U o P. Yes, I complete my classes at 5 week intervals.

For the curious- if you fail to meet attendance on more than three occasions you will flunk the class. Attendance is posted on day one of ALL classes by academic affairs. The university mails out attendance warnings. After three you are dropped from the clas automatically- which appears to be what happened to this individual. And yes, when you fail or are dropped from a class you still owe the money to the university. Ironically, a dropped class will also mean any and all financial aid is defaulted.

Lat me explain the financial aide process. You must first apply at FAFSA for all student loans and grant. After filling out the FAFSA you must then go to U o P financial aide site and fill out application through them. The university cannot receive funds for a student. The funds for all financial aid goes to a band or lending company- which you must sign a promissory note to get- and then is sent to U o P. Any balanced owed will apply all financial aid. I am usually refunded anywhere between 5 and 7 thousand dollars each year for my financial aid. This is done in two refunds each year. The government WILL NOT AWARD financial aid if you yourself does not sign the application.

This individual is just mad the free ride to graduation was not what he or she thought it would be. Work had to be done and he or she could not go into class a whopping two times a week o post attendance. He or she got dropped.
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