UPS Store Horrible business ethic Buffalo Grove Illinois

While cancelling my U-Verse services I was instructed by their agent to return their equipment by taking it to any UPS store for packing and return shipping. The U-Verse agent stated to me that I should return all of their equipment, including the power cables and remote controllers.

Rick (the franchise owner) took the items and wrote down my name and U-Verse account number on a form and said he'd take care of everything for me. But instead of providing me with a receipt of merchandise acceptance or any other form of proof that I'd brought him the items for shipping, he told me to stop in the following week to pick up a receipt for proof of shipping. 

I balked at walking out of the store with no proof in hand that I'd turned such expensive gear over to him. He then stated that he takes in 20 U-Verse returns per day, and he can't be bothered to take down serial numbers and fill out the return form when people drop the stuff off. "Trust me," he said, "I do this all the time, and this is the only way I'll do it."

I said that I at least wanted something from him to show that he had received from me the 3 cable boxes, the command center unit, the cables and the remote controllers. He replied that if I wanted that I would have to to come in next week and find it a box he keeps on a shelf in front. Then he added, "And I throw out the remote controllers because they don't want them back."

I told him that the U-Verse agent told me to return them along with all the rest of the stuff. He replied, "Then the agent's an idiot. He doesn't know what they want back, but I do."

I took back the U-Verse equipment and tool it to another UPS Store (at 318 HALF DAY RD, BUFFALO GROVE, IL), where a wonderful lady (without any proding from me) quickly scanned the serial number from each piece of equipment, noted down that all appeared to be in good condition, and presented me with complete documentation of receipt and a tracking number for proof of delivery… all done in less time than it took the owner of the other store to tell me that he can't be bothered to do his job correctly.