US airways American Airlines Due to the incomprehensible actions of an incompetent, mean spirited US Airway employee, I was unable to board a flight home. Washinton DC Nationwide

I can fully understand why someone would believe that what I posted is not true.  Unfortunatly everything that I wrote happened as I said it did. I arrived over an hour or so early and waited, as instructed for seating group 3 to be called. I was not on standby and missing the flight was not in any way due to the weather.  I did kick the door after it had been closed for about 20min (luckily I did not get arrested) and I did yell at the attendant after becoming enraged by her attitude. Admitting this hardly made me appear perfect in any way even though I had all the right in the world to have become enraged. I simply wrote things as they happened, in order to inform the public of what type of company they are dealing with. 

It is very typical when someone posts a report here they do everything they can to make themselves look as good as possible and the company as bad as possible.  This is no exception.  The problem is that very often if they go too far it brings into question any part of their report that may be legitimate.

Case and point....

I stayed at the desk for 15-20min and kicked the door loudly so that someone would open it b4 the plane left.

- You are in an airport a very high security area.  If you start to kick the skyway/tarmac door you would have Airport Police and/or TSA handling you in about 30 seconds. 

Once they close the door a plane just doesn't hang around at the gate...it is out of there ASAP.   

So just on timing regardless of you kicking or not kicking the door I would give you perhaps 2-5 minutes MAX...but no where near the 15 or 20.   

Now, what does this bring into question.  You ariving at the gate over an hour before your flight.  Because I have never been on a flight where the gate agents start handling the flight at the gate more than an hour before.  So if this is the case you give the impression that as soon as you got to the gate they were already handling your flight.  Which would mean you were not there over an hour before, but with less than an hour before departure.  If they were actually already boarding when you arrived you were there shorter than 30 minutes before departure.

Also, the lady closing the door seems a bit unlikely.  The way you describe this, this woman was so intent of closing the door that as soon as the person entered the door, even though you are right there she literally runs through the door and slams it shut leaving you and only you stranded.  Again...very unlikely to have happened exactly like you said.

Your update may actually explain this a bit more of the story.  There was apparently weather conditions that were affecting travel.  But you failed to mention that in your original report...why? 

Your original report also stated you got no "satisfactory" response from them...so did you get any repsonse?  Did they offer you anything?  If so why didn't you mention that?

Oh and finally, contrary to what you may think NO I do not work for or ever have worked for this or any airline.

Whoever wrote that comment regarding my complaint has no information to back up his or her accusations. I did not get any type of discount for the flight. After the incident occured, I did check with another supervisor, who confirmed that there was an empty seat when the plane took off. As for the hotel,  when I asked the first manager if they would pay for a hotel since it was not my fault that I missed the plane, she stated that all of the hotels were booked at this time of the night due to the number of people who were stranded in DC that night due to the weather. 

The comment regarding my complaint illistrates the attitude of the people that I have had to deal with at American Airlines. This was the first time in many years that I have used American Airlines and it will be the last. 

Sincerely 

Jay Stearns MD

 Means YOU purchased a ticket as a walk on. Meaning that IF there were no seats available YOU wouldnt be getting on that flight. Its NOT about customer service, it IS about getting what YOU paid for. WHich was the opportunity to board a flight if someone didnt show up. Obviously everyone who was supposed to be there WAS THERE meaning no flight for you. The employee was correct, hence when YOU spoke with managment they backed the employee. YOU are really a piece of work. Did it ever occur to YOU that when YOU purchased that ticket that YOU may have to wait?? There is ALWAYS a hotel/motel available. What YOUR tale of woe tells us all is that YOU couldnt AFFORD a room and probably paid as low as YOU could for the ticket. So instead of just admitting that this issue was REALLY caused by YOUR cheapnes, YOU try and turn it around on THEM!!! Odds are that had THEY been the cause of YOUR issue they would have put you up for the night at THEIR expence. Since THAT did not happen it tells us that THEY were RIGHT and YOU WERE WRONG!!!! You get what you pay for in this life. YOU KNEW that your ticket was a walk on and when YOU whined about it, well they gave YOU another ticket. WHat THEY didnt do is give YOU a room and a comped meal, which is what YOU wanted in the first place BEFORE you made this fake post. Thankfully if THEY chose to they could be REALLY vindictive and take YOU to court for the defamation YOU have posted.