US Airways American Airlines USELESS AIRLINES PHOENIX ARIZONA

Avoid US Airways at all cost!!  They suck. They know they suck. They don't care one whit that they suck.

We scheduled a flight, first class, on American Arlines.   We have flown American, almost exclusively, for 15 years,  at least annually and sometimes semi-annually,  Fist Class and Coach on the same trans-continental and trans-Pacific route that is the subject of this rip-off report involving US Air.  We didn't select US Air;it just came up on the American web site.

The pssengers in coach in the exit rows had more legroom than we did in First class.  Even the flight attendant was embarassed to yet-again hear frm another group oof Frst class passengers squeezed in like sardines. 

Take a look at the photo attached to this complaint. 12-plus hours with my knees hitting the seat in front of me.    I am not super-tall or fat; the seat in front of me was not reclined.  They have made the decision at the cororate level at US Air to over-fill the front of the plane with six additional seats in so-called First Class. Two across seating is great; the front-to-back spacing is little to no different from Coach. Even their own employee acnowledged this to us. She was sooo over-stressed tring to serve all of the First Class suckers all by herself. Everyone in the front of the plane was soo pissed.

When we filed a formal complaint, we heard back from both Mili and Wayne in their Phoenix "Custmer Service" department.

Their attitude was " Thank you for bringiing this to our attention. F you for thinking we really care. We hear these complaints all day long and since we already ripped you off, there is nothing we want to do to try to make it right."  Wayne even called me a liar and said unless I had brought a tape measure on board to verify my complaint with actual measurements, I was ful of S.

It's your money and your comfort. Don't fly US Air.  

Suggest reading " Full Upright and Locked Position" by Mark Gerchick. He explains very well that US Air is only interested in revenue-per-seat at all cost to human comfort, dignity and reasonable customer service attitudes.