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Report: #1148344

Complaint Review: U.S. Bank - Minneapolis Minnesota

  • Submitted:
  • Updated:
  • Reported By: Not Applicable — Olathe Kansas
  • U.S. Bank 800 Nicollet Mall Minneapolis, Minnesota USA

U.S. Bank U.S. Bancorp AT&T Rewards Card, Split Transactions, BBB, Attorney General, Consumer Financial Protection Bureau Minneapolis Minnesota

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I received two Visa reward cards from AT&T Uverse as a promotion that are issued by U.S. Bank: one is for $150; another is for $100.

I tried to use one of the cards today that had $18.33 left on it. The purchase was for about $22, and when the merchant ran the card, it came back as declined. Moreover, the merchant stated they cannot do split transactions (cannot enter $18.33 and then allow the customer to pay the difference), although U.S. Bank set the Visa gift card up this way. This makes it fairly difficult to clear a balance out on one of their cards.

From what I understand, this way of processing credit card transactions is not legal. American Express was recently fined in a class action lawsuit for a similar problem in 2013: classactionrebates.com/settlements/amex-gift-card/. Therefore, I filed complaints with the BBB of Minnesota, the Attorney General of my own state, and the Consumer Financial Protection Bureau. If you have experienced a similar problem, I'd suggest that you file your own report. Here are the links:

bbb.org/minnesota/http://www.consumerfinance.gov/

Also, here is U.S. Bank's address:

 

U.S. Bancorp
U.S. Bancorp Center
800 Nicollet Mall
Minneapolis, MN 55402

This report was posted on Ripoff Report on 05/20/2014 04:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/us-bank/minneapolis-minnesota-55402/us-bank-us-bancorp-atampt-rewards-card-split-transactions-bbb-attorney-general-1148344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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