Vacation Promotions Rude, condesending staff make false promises and lie,lie, lie Rachel was rude,Michael Acosta was smooth but lied too P New Port Richey Florida

Last May, i booked a vacation for $598 w my credit card. they said i had 30 days to change my mind. then i got cold feet the next day because they didnt email a confirmation of my reservation as promised. I d tried several times to cancel. they wouldnt call me back. Finally, a guy mike called me and offered to remove any conditions about time frame to reserve a booking and he took $200 off. then it was 2weeks before i got any hard copy certificates. There was no company letterhead on it and it looked very unprofessional. I returned them immediately as i had 30 days to change my mind. Then they stalled and said they didnt receive them. My mistake was not sending it by courier w a tracking number. Rachel said if the package arrives in good condition then we will decide IF you get a refund.Then I threatened to report them to travel bureau in florida and all i got was rudeness and saying i could not cancel. To date i have not made the reservation as i dont trust them. today i got another call from Costa Rica resorts . they got my name as a card holder of Sears,Macy's etc.
i think this is a scam also.

Marie
vancouver, British Columbia
Canada