Complaint Review: Verizon FIOS - Nationwide
- Verizon FIOS Nationwide USA
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- Category: Cable TV
Verizon FIOS 'Bait N' Switch' Practices by Verizon? Nationwide
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I responded to a solicitation letter from Verizon to switch to Verizon triple play services. After receiving a few offer letters, I called in to sign for their 110 Premium Channels offer @$79.99/month + $400 Pre-paid visa card. The Sales lady I spoke with, convinced me to switch to a better plan with more channels and at a better rate. I accepted her offer over the phone call. A few installation attempts later, once the services were finally active, I tried to watch one of my favorite shows @Showtime. This channel was inactive. I called Verizon to fix this problem. Verizon told me that I don't have premium channels under my current package. I explained what has happened and asked to revert to the original offer. I was told that this was now impossible!
Since then I've made many attempts / calls into Verizon in order to appeal to someone that can make this right; unfortunately, until now with no success!
The only remedy I was offered was to add the premium channels at a reduced cost for a period of 6 months. I'm now paying ~$180/month (in a few months this rate will go up to over $200 a month once the special promo ends).
Needless to say that I did not get the $400 Visa Pre-Paid card that was also a part of the original offer (this promo was also not included in the ‘better plan’ and the omission was also not communicated during the call with Verizon Sales).
Bottom line, I now pay much more than I was promised/offered/anticipating and more importantly I still get very angry with my experience with Verizon as I feel that I was misled by Verizon and since I cannot resolve this I’m frustrated.
This report was posted on Ripoff Report on 03/14/2015 04:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-fios/nationwide/verizon-fios-bait-n-switch-practices-by-verizon-nationwide-1215792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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