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Report: #1272227

Complaint Review: Verizon Fios - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Andy O — Harrisburg Pennsylvania USA
  • Author Confirmed What's this?
  • Why?
  • Verizon Fios Nationwide USA

Verizon Fios Purchases on Fios of movies, TV shows, etc., are NOT really purchases. You DO NOT get to keep them. Nationwide

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NEVER purchase anything on Verizon Fios (Movie, TV Show, etc.). Your aren't purchasing it - you are only renting it for as long as you have an active Verizon account on your television.

Verizon will claim that you can always log onto your account and watch owned titles online at https://www.verizon.com/Ondemand/Members/MyLibrary/Purchases. That is a lie. 

You go through all the motions - sign in, go to the right place, choose your purchased video and here is what you get:

Unable to continue video playback. License issued for this video is not supported by the video player. Please try again later. (6030)

I've tried this on 3 different browsers - Chrome, Internet Explorer, Firefox - on both Mac and PC. NOTHING WORKS.

They fail at different points, sometimes complaining about lack of Silverlight, other times displaying the error message above, other times just going into an infinite loop of nothingness.

So, the several hundred dollars worth of "purchases" that I made on Fios are now completely unavailable to me.

Advice: if you want to PURCHASE movies or TV shows, ONLY do so from a service that permits you to DOWNLOAD the programs and does not require an internet connection to watch.

This report was posted on Ripoff Report on 12/05/2015 09:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-fios/nationwide/verizon-fios-purchases-on-fios-of-movies-tv-shows-etc-are-not-really-purchases-you-d-1272227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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