Verizon FIOS Fraudulent charge

A couple of weeks ago I spent three hours on the phone with three different people in a futile effort to resolve slow internet speed.  At the end they told me it was a router problem.  I said great no let's get it fixed.  They said they do not maintain the router they have been leasing to me and they will not repair it.  THIS IN SPITE OF THE FACT THAT THEY CHARGE ME ON A MONTHLY BASIS FOR REP[AIR OF THIS ROUTER. 

My solution is to dump Verizon and I have been working on it since.