Verizon - Ripped Off with Phone that doesnt work right out of the box Newark New Jersey

Verizon wouldn't let me talk to anyone but their Phillipino customer service people that speak little or BAD english,read from a script and now when asking for a Manager that is in United States they pass me along to their Phillipino buddies in the sweat shop-Bolier room environment they work in(you can hear them buzzing like bees in the background) . two and a half weeks ago they kept me on the phone all afternoon, 12 :04 to 4:22 EST and I got nothing accomplished but almost had a heart attack from the stress and hypertension. They need serious sanctions for these actions! If you have VERIZON Wireless I'd switch now before YOU need a new replacement phone,but instead they send out junk ,double bill you after you explain not to do!  Then just shut you off? Put into a manufactured Past Due situation with the Overbilling and then t urning their backs on you when you have an issue after almost 20 years of having an account with 2 phones the past 4 years and 4 phones most of the past twenty years. Yet they treat you like you are a prepaid customer with no loyalty to them, Sincerely,Jeff Abbott