walmart family mobile tmobile the company sold defective phones and refuses to replace phones will not replace phones. the phones only worked for one month. i have called the number and sent emails i have been thru this since may 2013 and they said they cannot locate my phones. cant they be able to pull the contract up on the computer and see that you have service since you are only able to send emails to even get an answer which they still dont resolve my 2 chldren that i purchased the phones for both have asthma and need them to be able to contact someone if a medical emergency arises. we live on a fixed income and i am not able to afford to buy other phones if they are unable to locate my phones .look on the computer and see my contract and give me back what i paid for the phones so i will be able to get my kids another phone at another place so that i can make sure my kids are okay  Internet

Family Mobile is a no contract service.  The papers customers are told to sign are the terms and conditions of the service that goes over canceling the line, billing, and return policies of Walmart.  You don't return the phones to family mobile........ever.  If you buy your insurance that they offer with every account then its through assurance so you call a 1-800 number that prints out on the paper a customer signs since they get a copy of it.  They don't monitor ever call, every message, or every mb used.  Plus since its sim card based people interchange their phones all the time.

Problem is people are breaking or trying to take phones beyond their limits and go back into Walmart to demand a new phone.  They don't bother with buying insurance and they don't bother with trying to go through the manufacturer.  LOL Its to much of a bother for them to even follow procedure to make claims to get their insurance.  This is about 80% of the complaints I've seen about family mobile.

 I am sure that they can pull up phone records, but just because the phones are not being used does not mean anything. Anything could of happened to the phones, kids could have broke them, lost them, etc.  If you mailed them to the company like you said you did, you should have a reciept from the post office, or where ever you shipped them from and you should make a copy of that, and fax it or send it in to them to show that you indeed did send both phones back to them.