Walmart Family Mobile Customer service lies, Charged $100 for 20 minutes nationwide Nationwide

About ayear ago, I bought into this company for the cheap rates...At the time, it was $43+- with tax for unlimited talk, text & web. First you have to purchase a SIMS card at a Walmart store for $25+tax. You cannot buy them online. Set up seemd fairly easy, but when I began to have medical problems, my landline was my primary phone used. I called Family Mobile customer service, and asked them to downgrade my service to unlimited talk & text ONLY, as it was $10 cheaper, and my computer was all I needed at home..AND I had only used about 20 minutes of talk time for the last two months. The rep told me to pay $50.00, and they would email me a "decision" about the other $50 I allegedly owed. I had simply requested a downgrade in service. I NEVER received an email. I'm not attached to my cellphone with my umbilical cord, so I waited for the email for two months. Still nothing.

Two weeks ago I received a collection letter stating I owed another $50.00! I just called thier customer service, and the rep was so confused I had to ask for the supervisor. He told me that back in July they had sent me an email regarding the matter. First he told me that I was supposed to contact their service dept regarding the matter via email....Then his story changed, and he said Family Mobile had sent me an email.....While he was waiting, I searched my email account, no email from Walmart Family Mobile. I had him read the email that was "not sent", then "sent" to me, and it was a bunch of nonsense. I mentioned that their reviews were all ONE star for poor customer service. My number was given to another customer, I had NO contact from any customer service agent, and I ended up just paying the extra $50- so it wouldn't reflect on my credit. This company is a sloppy, greedy cell service. So $100 later, for all of maybe 20 minutes talk time, I will NOT be a customer again.