Warranty Activation Headquarters the company sold me a bumper to bumper policy 1791. take out 135. month and i took my vehicle in for repair and a woman told my machanic with out getting all the info said was not covered! what am i really paying for then. my vehicle is tied up and mr. robert fitzerald keeps telling me he will get back to me. mr. waite who sold the policy wont ever answer his phone. next step is to cll atty. gener Ripoff St. Louis Missouri

It is unfortunate that there are businesses out there not doing the right things.

Warranty Activation Headquarters is doing the right things. Refunds and customer service issues are being addressed. In fact, in 2005 we created a new service department and hired six full-time people to assist our customers from claims issues to payment issues.

This situation that appears on Rip-offReport.com is done in an unfair fashion. First, Rip-offreport.com did not contact us to confirm the truth of the story. Second, the type of policy that was sold was only eligible to the original owner (first owners)of the vehicle. We sold this policy based on the fact that the customer told us she was the original owner, not the second owner. Since that simple fact was not relayed to us properly, her claim was denied. An original owner gets longer coverage on certain parts (engine, transmission certain factory warranties do not transfer from one owner to the next)) than a second owner from the manufacturer. Her disclosure error allowed us to write a much less expensive policy for her, we were trying to SAVE HER MONEY; but, we were counting on the manufacturer to cover the parts we contractually excluded so we would not double-cover her engine and transmission. When this excluded part failed, it was not covered by her manufacturer because she was not the first owner and our policy excluded the same part because she told us she was the original owner.

Now, Warranty Activation Headquarters did get her 100% of her money back. Normally, it takes up to 30 days in this situation to retrieve the monies paid. In fact, we were waiting on a refund ourselves from the warranty company. This was explained to this customer. We worked very hard to retrieve the money and she was refunded in two weeks, prior to the date she was told.

Again, life is about what's fair. We did the honorable thing by refunding her all her money, even though it began with the error in her disclosure of being the first owner of the vehicle. We will continue to assist and educate customers as well as trust them with the information they provide us when registering their contract.

Ken Brotherton
General Manager
Warranty Activation Headquarters
314-843-2236

as of 1/12/06 i finally did receive my full refund and i wont deal with that company ever again

You can also contact the Missouri Secretary of State's office. I just did a search for this company on their website and they show no business with this name registered in the State of Missouri.

i talked to mike on 1/2/06 said if i wrote to rip off that the company couldnt help me. on 1/3/06 talked to claims said i didnt have bumper to bumper . mr. fitzerald called me back said will send me a refund check of what i paid in already. i will wait and see if i get check to up date further.