Complaint Review: Washington Mutual Home Loans - Milwaukee Wisconsin
- Washington Mutual Home Loans wamu.com Milwaukee, Wisconsin U.S.A.
- Phone: 866-926-8937
- Web:
- Category: Mortgage Companies
Washington Mutual Home Loans will not remove my PMI even though it is less than 80% Milwaukee, Wisconsin
*UPDATE Employee: LTCV vs. LTOV
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I originated my Mortgage in November of 2003 and it has since been purchased by Washington Mutual Bank. I was advised as early as August of 2005, that my PMI would be deleted if the LTV was less than 80% which is pretty much standard. I went ahead and took their advice and used their appraisal service called LSI who has re-appraised my home and sent the report to Washington Mutual weeks ago.
Washington Mutual NOW says I have to have an LTV ratio of 75%. My account is in good standing and this is NOT rental property BUT Washington Mutual refuses to live up to the PMI deletion and their customer service reps keep giving me a different excuse and on June 19th, one of their service reps called "Meredith" told me they had made a mistake and that the PMI would be deleted effective 6/21/06 which did not happen.
A follow up call later to another customer service rep said they had made a mistake and that it should indeed be 75%. I have good credit and this is a standard 30 year loan. I am also reporting this company to South Carolina Department of Consumer Affairs. The public should not be treated like this.
None of my friends in the Mortage or banking business have never heard any thing like this before- BUYER BEWARE- think twice before doing business with this company
Will
LEXINGTON, South Carolina
U.S.A.
This report was posted on Ripoff Report on 06/24/2006 09:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/washington-mutual-home-loans/milwaukee-wisconsin/washington-mutual-home-loans-will-not-remove-my-pmi-even-though-it-is-less-than-80-milwa-197997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
LTCV vs. LTOV
AUTHOR: Dude - (U.S.A.)
SUBMITTED: Thursday, August 17, 2006
Your report is a common complaint. allow me to elaborate. the Homeowner's protection act states that PMI *CAN* be removed at the homeowner's request when the principal balance reaches 80% of the ORIGINAL value of the home (That is, the value of your home at the time of closing, which itself is the lesser of either the purchase price or the ORIGINAL appraised value.) and it MUST be removed when the loan-to-original-value reached 78%.
What you are attempting to do is to use your CURRENT value for PMI removal. Essentially, a mortgage company can set whatever criteria they want for removing PMI using the current value. Washington Mutual typically follows FNMA guidelines (most companies do, in fact) which is that for a single-family, owner-occupied property:
If the loan is less than 2 years old- 75% loan to value ratio *BUT* The increase in the value of the home *MUST* be due to STRUCTURAL IMPROVEMENTS.
If the loan is more than 2 years but less than 5 years old- 75% loan to value ratio. At this point, you can use market value fluctuation to establish increased value of the home
More than 5 years old- 80% LTV and as above, market value fluctuation may be used.
Of course, for the benefit of others who may read this, if you have been 30 days late within the last 12 months or 60 days within the last 24, these guidelines go bye-bye.
I hope this clear things up.


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