Report: #1468743

Complaint Review: Wells Fargo Home Mortgage - Nationwide

  • Submitted:
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  • Reported By: Regina — Phoenix United States
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  • Wells Fargo Home Mortgage Nationwide United States

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We have lived in our home coming up on 13 years.In Nov 2015 my husband got laid off from the job he has had for 15 years. He was out of work for 17 months.However we diligently made every house payment for 15 months.Thankfully he found a job in month 17 at less pay of course. As soon as we had all need information we went to Wells Fargo and made arrangements to bring our mortgage current. They were great at working with us that time.In August 2018 we were unable to make our mortgage payment of 1200.00.

We went to Wells Fargo immediately and entered into a repayment agreement, which raised our payments from 1200.00 to 1500.00 per month.It has been extremely hard for us to make those payment and be able to afford groceries for the next 2 weeks, but we have struggled and scrimped but kept up our end of the repayment agreement, we are getting ready to send the 3rd of 6 1500.00 payments. Which is making it extremely difficult to do Christmas for our 3 boys.But wells Fargo is not following the agreement, they have not credited any of our payment to our mortgage account. They told us that once we make the last 1500.00 payment everything will be credited to our account.

Meanwhile we have no idea where the money is at. It also makes our mortage account delinquent which wells Fargo used to justify selling the servicing of our loan to another company that specializes in collecting delinquent accounts. It will also reflect delinquent payments on our credit. Reading the acknowledgment and agreement of the temporary repayment plan we entered into with wells Fargo item number 8 states "When the services, Wells Fargo, accepts and post a payment", it does not say they will hold any payment. We went into one of their offices to try and figure out what is going on but were told the account is closed so they can't give us any information.

We feel the actions by Wells Fargo are retaliatory in nature due to the fact we disagreed with the disposition of an insurance check meant for repairs to our home. So as of today our roof is leaking badly in lots of places, part of the ceiling in master bathroom still hanging down from ceiling (seems very dangerous, can't be health for us breathing in insulation floating in air), master bedroom ceiling came through ceiling and fan hanging dangerously above our bed, roof leaking in at least 6 other places, and 1/4 of ceiling in garage leaking as well, our account showing not paid and servicing of our loan sold to company specializing in delinquent account collections

This report was posted on Ripoff Report on 12/03/2018 10:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo-home-mortgage/nationwide/wells-fargo-home-mortgage-failure-to-credit-payments-showing-loan-deliquentnbspnationwid-1468743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#8 Consumer Comment

Perhaps We Have Not Been Clear Enough

AUTHOR: Jim - (United States)

POSTED: Monday, December 10, 2018

Here are the facts based on your narrative:


  • You were delinquent on your mortgage back in early 2017.
  • You entered into an agreement to bring your mortgage current
  • You breached that agreement in 2018


Here's the reality - your mortgage was sold when you breached the agreement in 2018; it's one of the reasons why breaching an agreement with a bank can be very detrimental.  Your payments aren't posting to the account because the account was closed out when the loan was sold.  Pull copies of the check you sent to the bank - they will tell you whether the collection agency was given the checks to apply.


The insurance payment was probably used by the bank to help cure the deficiency in your mortgage.  Now, whether you agree or disagree with whether those funds should have been available to you, rather than applied against your deliquency...clearly if you had not been in a deliquency situation with your mortgage, the funds would not have been applied against the mortgage. 


I think we can all agree on this.  If you do not agree with this, then you should not be a home owner.


Now, if you believe you were wronged, then you should consult an attorney - with the hope you can find one that will take the case on contingency.  If the attorney can find the bank committed some error or wrongdoing, then your attorney can help you recover something back, plus some more for your trouble.  If not and the bank was correct, then...there's little you can do.

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#7 Author of original report

We want to be clear on our goal

AUTHOR: Regina - (United States)

POSTED: Friday, December 07, 2018

We are not trying to benefit financially from this issue with Wells Fargo. We are NOT looking to sue them in hopes of getting some financial windfall. Bad things happen to good people all the time and not every mistake a company makes should result in legal action.

We just want ONE person at Wells Fargo to stand and up say " we're sorry we made a mistake" then correct that mistake. We are not accusing Wells Fargo of intentionally trying to screw us we still believe it is an honest mistake on their part, paperwork slow getting from department to department, maybe our payments went to the wrong department and no one knew what they went.

Although still can't find where the 2 payments of 1,500.00 were credited to our account. We want Wells Fargo to be the trustworthy and caring bank they are claiming the are and we want the home we love repaired.

We don't think we are asking for to much.

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#6 Author of original report

Perhaps I have not been clear enough

AUTHOR: Regina - (United States)

POSTED: Friday, December 07, 2018

We entered into a repayment agreement in 2016 made payments as agreed bringing our home loan current within 2 months and it has remained current until we were unable to cover the monthly payment in Aug. and Sept. Of 2018.

We Entered repayment agreement in Sept. Made $1,500.00 payment in Oct. And Nov. of 2018 and just sent our Dec payment as repayment agreement required. Our mortgage has not been delinquent since 2017.

The only reason we had a shortage in Aug. and Sept of 2018 was because my husband began working at his current position through a temp. agency and when the company hired him for permanent position there was a gap in pay from the temp agency to the pay schedule of the actual company.

His first pay check was not a full pay check since his employment began near the end of the pay week at the company, When he finally started to receive regular check for full work schedule and overtime we began bringing ALL our bill current as quickly as we possibly could, including the mortgage.

We have not and are not trying to wiggle out of our obligations and we love our home we have no problem having to pay for our home, we have a problem when we do the right thing and get the wrong result.

If entering into a repayment agreement, honoring our end of that agreement causes all the negative results what's the point of entering any repayment agreement.

We could have just gone making our regular cheaper mortgage payment ra-la-la ignoring the fact we were delinquent and still ended up right where we are now.

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#5 Consumer Comment

Well, You Have a Few Problems...

AUTHOR: Jim - (United States)

POSTED: Thursday, December 06, 2018

I guess for starters, you should concede the point that your mortgage is delinquent and has been in that state since sometime around 2017.  Coming to some sort of agreement with Wells Fargo as to how to settle that delinquency does not eliminate it.  What is interesting is that they should have already called the 3 agencies to report the delinquency but chose not to, which was really good of them not to do.  To complain now that the mortgage was turned over to a collection agency now - likely had nothing to do with the supposed dispute over the insurance funds.  This situation appears to be more consistent with the fact you could not cure the delinquency per the initial agreement in 2017.  Breaching the agreement in August caused the paper to be sold to the agency.  The insurance dispute is most likely a separate matter.

BTW, all of the excuses and rationalizations really have no place here - they help to explain why, but they are neither mitigating factors, nor do they illicit sympathy to the reader.

Now the reason they could not post payments to your account is because your note was either in preparation to be sold, or had been sold at that point and the account closed; the payments were possibly turned over to the collection agency where they were used to satisfy penalties and interest, and perhaps even some principle.  Wells isn't going to tell you because - as you said - the account is closed.  The collection agency is likely where the payments ended up.  You should obtain a copy of the cashed checks - the endorsement should provide some insight.

One other thing:  I fully expect the collection agency to sue you in court and gain a judgment against you before the 7 years is up; the notion this all goes away after that time is a fallacy.  This judgment will start the clock again on the debt, which will allow them to not only continue to be able to collect for another 7 years, but negatively affect your score for much of the next decade, and even into the one after that...  Declaring bankruptcy means you lose the house, so that isn't an option immediately.  A lawyer could likely do little to positively affect your situation.  I mean you're in a really bad situation - perhaps threatening bankruptcy with the house in its current condition would allow you to better negotiate your terms.  It's sort of a Hail Mary, but....?

Best of luck to you.

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#4 Author of original report

What are you talking about free stuff

AUTHOR: Regina - (United States)

POSTED: Thursday, December 06, 2018

 I wanted to reread my report before responding to your final comment about us not deserving a free home or free Christmas. There is NOTHING, NOT ONE WORD asking for or even hinting we want anything for free.

We just PAID this month's house payment and we have finished ALL of Christmas shopping for our boys. We are not asking for anything free. We want our children to know that the number of presents that is important.

The important thing about Christmas presents is the thought put into them, the time to find just the right thing for each one of them. If they were to get just one present but it was EXACTLY what they wanted then that is enough Christmas presents.

Maybe you should be sure you comprehend what you are reading before being a snot.

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#3 Author of original report

I fine the tone of your comments interesting

AUTHOR: Regina - (United States)

POSTED: Wednesday, December 05, 2018

 My husband was laid off from the job he held for 15 years. We found out I was pregnant the day after he was laid off, it was a high risk pregnancy and I was on bed rest for the majority of the pregnancy.

With no money coming in we were unable to hire any one to help care for our very active 3 year old twin boys so my husband took over that responsibility. This also made him unable to collect unemployment. We are honest hard working people. We don't drink, do drugs or spend money foolishly.

Therefore we refuse to lie in order to collect any type of assistance, as a lot of people do. We used his severance to pay expenses. Yes we have made our payments except as I said the 2 months before he secured permanent employment at which time we entered into a repayment plan in order to fulfill our obligation.

I work every single day usually harder then most. I care for our 3 boys and our home. Trust me it is a 24/7. I don't whine about not getting days off or overtime pay. Do you know what the current cost of day care for 3 boys is?

If I took a job outside of the house I would be working just to pay for day care. FYI I did not and am not whining. I stated ALL the facts including falling behind on payment but when those payment are made then YES we made all the pament.

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#2 Author of original report

Just when we didn't think Wells Fargo could do anything more. If it weren't so sad I might have found humor in response letter.

AUTHOR: Regina - (United States)

POSTED: Wednesday, December 05, 2018

 We received a letter of determination regarding our complaint to Wells Fargo Home Mortgage it read in part... We have investigated your complaint regarding Wells Fargo actions in regards to your home mortgage account and have determined Wells Fargo had done nothing wrong in the handling of you home mortgage. I thought okay so "you Wells Fargo investigated your own business practices and decided you did nothing improper" no surprise there huh. I also registered for an account with the company who is now servicing our home mortgage account and the current balance of the loan is actually substantially larger then the original loan.

Now remember we have paid any where from $1,118.00 to $1,800.00 depending on where we were in payments for almost 13 years. We had an interest only loan but our monthly bank statement shows how our monthly payment is distributed and a portion of each payment shows it was applied to the principle. How in the heck can we owe more then the original loan 13 years ago. If we were not in this horrible, scary and uncertain position it would almost be funny.

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#1 Consumer Comment

Discrepancies and No Excuse.

AUTHOR: The Dog - (United States)

POSTED: Tuesday, December 04, 2018

 On one hand you claim to have made payments then later you talk about bringing your mortgage current. Interesting! Next step is you cry and whine about not having enough money. Isn't THAT a surprise!

Your husband CHOSE to be out of work for over a year and a half! You make no mention as to YOU going to work to take up the slack! In this economy, there is NO EXCUSE for being out of work THAT LONG unless that person doesn't want to work!

Either he or you could have got some kind of job to bring in some money, even if it was not within his previous field. You come here to proudly proclaim your husband CHOSE to remain jobless for over a year and a half and now you think you are going to make that a sympathy card!

What s joke! You are NOT entitled to a free house nor free Christmas. Grow up and get your rear ends to work!

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