Complaint Review: Wells Fargo Home Mortgage - Nationwide
Wells Fargo Home Mortgage Loan Modification Lies and games nationwide Nationwide
Back in June of 2013 I requested a loan modification with my loan company Wells Fargo. I received notification from the company to start the process of the modification such as processing my financial data. I submitted everything and was told I needed to be under a trial period of 3-months before an approval can be given. That I needed to secure 3 monthly payments in the amount of 598.75 for the months of Aug., Sept. and Oct of 2013. I secured all 3 payments through my checking account and each payment was to be drawn on the 4th of each month. I made my first payment in July which I was told would go towards my Aug. payment. After the end of the trial I received a set of loan modification documents which I needed to have signed and notarized. There was a deadline date of "15 business days from the date" of the letter. There was also a modification payment date of Dec. 1, 2013. I submitted all of the documentation before the deadline and I was waiting to receive some form of notification of approval. However, I received a phone call from my Home Perservance Specialist, Ms. Sandra Morgan notifying me that there had been an error on the loan documentation on their part. She explained that they had a "typo" and put in the incorrect maturity date. She then explained that another set of documents would be coming to me and all I would have to do is sign and have them notarized again. She promised it was an easy process and it would only take a few days to get the docs. out to me. That was Nov. 2013, she also wanted me to know that the new modification payment date would change to 2/1/2014 in the amount of $598.75. Time had passed by and I wondered why I had never received the documents.
As the holidays passed I decided to call Ms. Morgan. I finally got a call back after a dozen messages being left close to the end of Jan. (around the 24th). She mentioned them being back-logged and that was the reason for the delay. She assured me the docs was on their way and she reminded me of the upcoming payment. I did receive the documentation and it did have a 2/1/14 payment date. I made the payment for the 2/1/14 date. I sent the package back. Approximately two-three weeks later I was notified that the documents contained an error and that another set would be sent to me. This was around Feb. 2014. After signing and having the forms notarized again. Around March 2014 I received a phone call stating the documents were not properly notarized and a new set will be coming back to me. At this point I explained to Ms. Morgan that the notary refused to notarize a blank form. I also assured her the form that was blank was NOT attesting to my signature. However, the blank form was for Wells Fargo to complete and have notarized. By now Ms. Morgan is yelling and screaming at me and she insisted that I no longer take the forms to another notary but I HAD to take it to a Wells Fargo branch because, "they know our forms". When the 5th set of dcouments came in March of 2014 I did just as she asked (keep in mind myself and my husband have been taking off of work early to get this done---EACH TIME).
We took the package to a Wells fargo branch where the lady at the branch location refused to notarized a BLANK form. My husband already upset started yelling and screaming and the Branch Manager came over to assist. Basically, she notarized the forms, gave me her card, took down the email address and phone number to Ms. Morgan and sent us on our way. Within a week a recieved a call stating the docs. were REJECTED AGAIN and that set #6 was on its way. It seem that the notary was not supposed to notarize that BLANK form after all. Now we are into April and we took set #6 back to the same branch. She DID NOT notarize the form. She called Ms. Morgan to clear instructions on what was needed. After following through I contacted Wells Fargo and spoke to one of the customer service employee. I explained to her that I did not want to send the docs back without knowing what I am doing wrong. The lady had me to fax the docs in for her and Ms. Morgan to look over. She stated once they reviewed it if there were any errors they would inform me what they were so I can go back and correct them. I followed through and faxed the docs. to them. They contacted me explaining what needed to be done and once I fixed those errors I could send the package in. After mailing the docs. off about a week later I received a call from Ms. Morgan stating they were REJECTED again due to an error on the notary part. She put in the wrong date. Therefore, set #7 was on its way. I received set #7 took it to another notary...made sure he dated it properly. Made sure we signed it properly while all along still making my payments $598.75. After sending the docs. back out the blue I received package # 8. I have not taken it to a notary nor had I signed it. This has been going on since June of 2013. With all the back and forth, leaving work, taking off early my husband was terminated from his job due to abandonment. I need some legal help badly.
This report was posted on Ripoff Report on 05/21/2014 01:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo-home-mortgage/nationwide/wells-fargo-home-mortgage-loan-modification-lies-and-games-nationwide-nationwide-1148612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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