Complaint Review: Wells Fargo Home Mortgage
- Wells Fargo Home Mortgage
- Phone: (800)472-3209
- Category: Banks
Wells Fargo Home Mortgage/Reverse Mortgage Servicing Sold my reverse mortgage to Champion Mortgage in Dallas, TX, obtained my reverse in Nov. 2006 Fort Mill, SC 29715-6000 Nationwide
*Consumer Comment: Saddest Complaint I've Ever Read
*Consumer Comment: You Do Not Know What You Got Into
*Consumer Comment: WTH
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Wells Fargo Reverse Mortgage Servicing transferred my reverse mortgage (sold) to Champion Mortgage of Dallas, Texas. I obtained this Wells Fargo Reverse in November, 2006. During the loan process I made it a point of asking, more than once, would this loan ever be transferred (sold) to another company. The loan agent repeated to me that would never happen.
On August 18,2017, I received a letter telling me the exact opposite of what I was told in 2006. I called Wells Fargo and was told they are no longer in the Reverse Mortgage business, as of September 1, 2017. I went to Google on the internet to look up Champion, whom I never heard of before, at Champion Mortgage, clicked on their FAQ's at top of page, Then clicked on the question "What happens to my Reverse Mortgage If I Pass Away or Move From The Home Permanently?" At the very bottom of that page, under their address is a "Disclaimer", which reads, "Champion Mortgage is a debt collector.
This is an attempt to collect a debt and any information obtained will be used for that purpose." Wells Fargo turned out to be extremely unethical about saying they would not transfer (sell) my mortgage to another company, gave Reverse Mortgage Customers very short notification about what was just around the corner, this is deplorable conduct Wells Fargo's part.
Reverse Mortgage customers with Wells Fargo are Senior Citizens (ELDERLY), no compassion, no respect. I have two other accounts at Wells and I am moving to new bank after 24 years with them. I am in my 70's and afraid of what my daughter will have to deal with upon my passing. I feel extremely upset, depressed and sick to my stomach. To others out there, research Champion Mortgage on internet, also check Better Business Bureau sites on Champion. NOT GOOD!!!
This report was posted on Ripoff Report on 08/20/2017 01:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo-home-mortgage/nationwide/wells-fargo-home-mortgagereverse-mortgage-servicing-sold-my-reverse-mortgage-to-champion-1394093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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