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Report: #1337122

Complaint Review: WhiteSmoke - Internet

  • Submitted:
  • Updated:
  • Reported By: J-J — Geneva Ohio USA
  • Author Confirmed What's this?
  • Why?
  • WhiteSmoke Internet USA

WhiteSmoke Non-existent support Internet

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In retirement, I have been doing some writing. The spelling and grammar checker provided with Microsoft Word is limited at best. In July of 2013 I began using Whitesmoke, and I found it very helpful.

On November 27, 2013, I purchased WhiteSmoke Premium Expert - Lifetime Plan. I was given an activation code, and it installed correctly. Although I got an error message "WS Tray has stopped working in January, that was fixed, and I had no problems for the rest of the year until last month. My operating system is Windows 10, and although most of the time I used WhiteSmoke with MS Word 2003, I also used it in other places.

On October 12, after less than a year since the "lifetime version" was installed, WhiteSmoke suddenly stopped working and gave me the message "Your subscription has expired," which, of course, is nonsense. I notified WhiteSmoke, and I got an automated reply with a ticket number.  I complained again on October 18, 20, 25, and 29, and I got automated replies and ticket numbers.

I have repeatedly called their toll-free number, but there is no answer and no provision for voice mail.

 

 

This report was posted on Ripoff Report on 11/08/2016 07:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/whitesmoke/internet/whitesmoke-non-existent-support-internet-1337122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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