Wildblue Communications BEWARE!!! Satellite Internet Co. WILDBLUE. Ripoff Greenwood Village Colorado

Dear WildBlue Customer:

We understand how easy it is to lose track of how much data you may be uploading and downloading, especially if you have multiple users on your system. Therefore, we want to make sure you are aware of WildBlues Fair Access Policy (FAP), why WildBlue has these policies, how this policy affects you and how you can manage your account.

WildBlues Fair Access Policy is designed to ensure the consistent delivery of speeds to all customers. These standards are utilized by every satellite broadband provider.

WildBlue has notified us that you are approaching or that you have exceeded your usage threshold for the package that you are on. Per the conditions in your contract, if you have exceeded your package thresholds, WildBlue has reduced your speeds until your usage becomes within the normal range again. Your usage is measured by a 30 rolling day period.

Once your usage drops to below 80% of your threshold, WildBlue restores your previous high speed. We are providing directions for monitoring your usage via your AdminTool. Using the AdminTool will help you manage your account in many ways. Directions are provided at the bottom of this email.

Most of our customers have found that simply by monitoring their usage they are able to stay within their thresholds. Different plans offer different thresholds, so you may want to consider upgrading to a higher package to meet your usage needs. If this is a solution for you or if you are interested in upgrading your service package with us feel free to call 1-800-221-3474. WildBlue reserves the right to cancel your service if you continue to exceed their FAP, we encourage you to review the FAP details using the following link: http://www2.gotsky.com/fap_policy.php

Thank you for choosing GotSKY Unlimited as your WildBlue High-Speed Internet provider.

Directions for monitoring your usage:

You can monitor your usage by going to www.gotsky.com. Look in the lower right hand corner under My Account Click on the Login Now link. Click on Manage Account. Next you will be instructed to login, use the same username and password as your primary gotsky email account. Next Click on the Usage and Setting which is found on the left hand side navigation bar. Scroll down to the bottom of the page to view your upload and download usage.

-------Original Message-------

From: Customer Care
Date: 8/8/2007 12:19:21 PM
To:
Subject: WildBlue Cancellation

Dear Ms,

Re: Account #

Your request to disconnect your WildBlue service has been received and is in process. You may terminate this Agreement and discontinue your Service upon payment of the fee for Services for the full billing cycle in which termination occurred. Your final payment will be will be debited on 8/21/07 in the amount of $49.95 for August WildBlue service. Unless you notify the Customer Care Department to request a different disconnect date, your WildBlue service will be disconnected on 8/31/07.

If you need accessibility to the WildBlue service into September, be advised that you will be billed the monthly rate of $50.26 for September WildBlue usage. You are not required to send back your WildBlue equipment. Please note that after 8/31/07, re-activation of your WildBlue service might require the installation of different equipment or a new term agreement. In very rare occasions GotSKY Unlimited may not be able to re-activate your WildBlue service.

For your convenience, additional information regarding you service
termination may be found in the Customer Agreement 6.3 located at



Best Regards,

Kristen Schiavone
,GotSKY Unlimited
Customer Care Department