Windstream We were very surprised of the unethical and rude business practices of this company and it's agent Telco Solutions by sending fraudulent invoice for the services not received. Cedar Rapids Iowa

4/14/2014 – We contacted Dave Sweet of Telco Solutions – an authorized carrier agent and consultant.  He introduced several companies to us and one of them was Windstream, a company offers fiber optic (data) and voice service.

Per Dave’s recommendation, Windstream has the best price and service in this area.  He also informed us, installation may take up to 90 days since fiber optic is not available in our area.

4/24/2014 – We signed an agreement with Windstream through Telco Solutions

5/16/2014 – Windstream notified us that order has been completed and submitted by their Technical Design Specialist to their Service Delivery Dept.

6/16/2014 – site survey has been completed by AT & T

7/1/2014 – Windstream postponed the installation 5 EXTRA MONTHS!! Technician was scheduled to visit our location on 12/23/2014. Once the facility was completed.  Windstream will install customer premise equipment and perform operational testing after testing and verification procedures are complete, Windstream will accept the facility as ready for services activation.

9/18/2014 – AT & T cable installation was done.

12/19/2014 – Router was confirmed installed on site. This means we can move onto getting the router installed on site and the activation.

1/6/2015 – Telco Solutions advised us time for installation of Windstream and Conference Bridge.  We agreed to do it on 1/12/2015 at 9:00 AM.  We contacted our outside contractors for our telephone system and IT person since everyone must be present on the phone call or this will not be able to be turned up.    

1/12/2015 – All concerned parties were present on the meeting however, we found out that Windstream postponed the meeting, it was unannounced, the activation is for  the internet only and we need to wait for 2 weeks for the phone to be activated. 

Cut over task was cancelled and service not activated.

1/15/2015 – We requested to be refunded for at least $300.00 for the cost we paid for the telephone system company and IT person we contacted during the postponed appointment on January 12, 2015. Cancelled activation, we encountered many problems and several months of delays.

2/9/2015 – The first bill amounting to $1,122.78 was received from Windstream for the SERVICES THAT NEVER PROVIDED.  We immediately contacted their Customer Service Support to dispute the bill since service was never activated.

3/10/2015 – We received the second bill amounting to $2,040.59 which includes $1,122.78 from the first bill.

We were very surprised of the unethical and rude business practices of Windstream and Telco Solutions.  We want a refund of $300.00 plus five months delayed $1,100.00 per month ($5,500.00 + $300.00) = $5,800.00.

To refund $5,800.00 and mail to us within 3 business days and stop harassment by sending fraudulent invoice for the services not received.