WPI*IFRIENDS VIP charging credit card without approval Florida

Unfortunately, Brenda did not provide us with enough information for us to find the account in question. Brenda stated in her report that she had contacted our company to cancel the account and obtain refunds. Whenever a customer contacts us to cancel an account, it is immediately cancelled. If refunds are requested, as Brenda indicated, our 100% customer satisfaction policy requires that refunds be given and processed immediately. We apologize to Brenda, since she was not completely satisfied with the way that her cancellation call was handled. If she has any further questions or concerns, we strongly urge her to contact our Customer Care department (which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726) and ask to speak to a supervisor.

The charge that Brenda describes is for an upgraded premium iFriends Elite membership account. Although the regular iFriends membership is free, each customer has the opportunity to create a premium Elite membership at the time of signup. The associated monthly cost is clearly stated during the sign-up process. To be billed for this type of premium account, the customer must affirmatively elect to sign up for it.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are best in class in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."