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Report: #309343

Complaint Review: WPI*IFRIENDS VIP - Florida

  • Submitted:
  • Updated:
  • Reported By: north platte Nebraska
  • Author Confirmed What's this?
  • Why?
  • WPI*IFRIENDS VIP WPI*IFRIENDS VIP Florida U.S.A.

WPI*IFRIENDS VIP charging credit card without approval Florida *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: Reply from iFriends

*UPDATE Employee: Reply from iFriends

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WPI*IFRIENDS Elite club has been charging my account $9.95 for almost a year without my authorization. My wife called tonight and talked to Barbara, she said that the account is now closed and she can only refund 3 months back.

This is Crap, I had never agreed to these charges or joined their 'Elite' Club. I hadn't noticed the charges because I hadn't reconciled my credit card for a few months.

I want ALL of my money refunded, not just three months.

Jim
north platte, Nebraska
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 02/15/2008 10:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wpiifriends-vip/florida/wpiifriends-vip-charging-credit-card-without-approval-florida-editors-suggestions-on-ho-309343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

POSTED: Wednesday, February 20, 2008

We used the information that Jim provided to locate his iFriends account. As Jim stated in his complaint, his account was cancelled as requested on February 15. We have refunded all charges that were billed to Jim, in accordance with our Customer is Always Right policy and our commitment to 100% customer satisfaction. If Jim has any further questions, we encourage him to contact our Customer Care department at 1-800-243-9726 and ask to speak to a supervisor.

When Jim created his account with the iFriends service, he affirmatively chose to enroll in the upgraded iFriends Elite membership. The regular iFriends membership is free, but the Elite membership that Jim chose to access has a monthly charge associated with it. This charge was clearly and conspicuously disclosed in advance, and Jim actively chose to create his account at this premium membership level.

For the past year, each time we sent a charge to Jim's credit card, we provided a toll-free telephone number next to the charge. We also provide a link to both telephone and email contact information on each page of our website. Despite the availability and transparency of this information, and despite the fact that our contact information appeared on a dozen credit card statements, Jim did not contact us at any time to question the charge or find out what the charge was for. Had Jim contacted us, we would have been happy to provide whatever services he requested, including cancellation of the account and refunds of all charges billed to that point. As stated above, we have refunded all charges that were billed to Jim. He should see credits to his account within the next 7-10 business days, depending on his bank's procedures.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are best in class in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

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#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

POSTED: Wednesday, February 20, 2008

We used the information that Jim provided to locate his iFriends account. As Jim stated in his complaint, his account was cancelled as requested on February 15. We have refunded all charges that were billed to Jim, in accordance with our Customer is Always Right policy and our commitment to 100% customer satisfaction. If Jim has any further questions, we encourage him to contact our Customer Care department at 1-800-243-9726 and ask to speak to a supervisor.

When Jim created his account with the iFriends service, he affirmatively chose to enroll in the upgraded iFriends Elite membership. The regular iFriends membership is free, but the Elite membership that Jim chose to access has a monthly charge associated with it. This charge was clearly and conspicuously disclosed in advance, and Jim actively chose to create his account at this premium membership level.

For the past year, each time we sent a charge to Jim's credit card, we provided a toll-free telephone number next to the charge. We also provide a link to both telephone and email contact information on each page of our website. Despite the availability and transparency of this information, and despite the fact that our contact information appeared on a dozen credit card statements, Jim did not contact us at any time to question the charge or find out what the charge was for. Had Jim contacted us, we would have been happy to provide whatever services he requested, including cancellation of the account and refunds of all charges billed to that point. As stated above, we have refunded all charges that were billed to Jim. He should see credits to his account within the next 7-10 business days, depending on his bank's procedures.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are best in class in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

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