WTS Bank, Fraudulent Billing, Multiple Charges to my Account! International Internet

Hi Lisa,

As a customer service representative for Cybererotica, I would like to
respond to your posting. While I am not certain of your exact situation, WTS
is a billing processor for Cybererotica. In fact, they have processed
payments for our customers wishing to join our website with an online check.
From what you described, it sounds like your checking account number and
routing number (all information found on a single check), not your Visa
credit card information, was entered into the sign up form located on our
website.

If you contacted WTS, or Cybererotica for that matter, upon seeing the first
charge, there would have been an immediate cancellation of the account to
prevent any further charges. I understand you are claiming this is a
fraudulent account, meaning you did not join. If this is the case, we would
require certain information confirming fraud in order to authorize WTS to
issue refunds. Otherwise, we have nothing to go on besides your word. I am
not saying your word is not good, but as an online retailer we do have to
protect our company from scammers. If steps to acquire information to prove
fraud were not taken, and such information was not provided to Cybererotica
or WTS, refunds would not be issued.

Regards,
Christina
Cybererotica

You know why your company charges debit cards only and not credit cards, because you know that a credit card can put a stop on a payment and refund the customer immediately, when a debitcard takes the money right from the account and banks do not care about where the funds goes or if the customer gets refunded, also you should know that all the companies that are claiming payments that people has not processed are porno sites and so called internet scammers where is your background check as a merchant if you have one?
Also what about returning calls and responding to the phone, I have tried to call your so called BANK all day long and even left messages on the secretary voicemail begining 3PM EST and ending 6 PM Based on the timezone of your service.
So far untill I get this problem solved your company as well as the people that is using it to commit fraud are the same thing.

Regards,

10/18/2005 Send Message WTS*800-717-7476WTS* $0.03

10/18/2005 Send Message WTS*800-717-7476WTS* -$0.03 10/18/2005 Send Message WTS*800-717-7476WTS* -$39.73

10/17/2005 Send Message WTS*800-717-7476WTS* $0.34 10/17/2005 Send Message WTS*800-717-7476WTS* -$0.34 10/17/2005 Send Message WTS*800-717-7476WTS* -$27.97

Some of your charges,
Total since April 2005 to date 397.00 USD

Regards,

I too saw WTS charges on my account. I had been in a terrible accident and was basically "out of it" for 2 years!! When I finally got around to getting my paperwork caught up, I almost had a stroke when I saw over 2 years of $40 charges per month! I called and the 1st guy made me feel like I would not get anywhere. I called again after calming down and got a woman that talked with me. It turns out that I had bought a "trial" membership and cancelled as per their instructions, within 3 days. For whatever reason, I kept getting charged. The woman at WTS said "just show me the email that says you canceled and we will refund your money". It was that simple!

Lisa,

I can understand how you would be upset at learning someone has stolen your information and is using it to make purchases. No one at WTS is using your information. A criminal, has obtained your account information and is committing Fraud by stating that is their own financial information to make purchases with. The company I am employed by is a Billing Processor, we process information that is provided, again, by an individual. Also, if you are seeing charges from WTS, it is not your Credit/Debit Card, it is your checking or savings account. WTS only bills checking or savings accounts, we do not bill Credit or Debit cards. If you had contacted our company to go over the charges you would know that. So by getting a new Visa card, you have not put a stop to the criminal act that is being committed by the person who has your information. VISA is a credit/debit card company, and if your bank assured you that getting a new card would stop the activity, they obviously have not looked into the situation because the only way you are getting billed by WTS is through your checking/savings account via ACH (Automated Clearing House). Also, WTS does not take peoples money. We do not just bill peoples accounts randomly. I understand you are a victim, and I personally have been a victim of ID theft before. If you have contacted WTS, and this is in fact a Fraud case, then we would be the first people to assist you in any way we can. Please do not keep making assumptions about a company you know nothing about. I sleep just fine, as I am not a criminal or a person committing a criminal act. WTS is not the bad guy, the bad guy is the
person(s) that are initiating these transactions. WTS is not giving criminals access to your financial information, nor are we giving them access to make the purchases. Thank you.