Complaint Review: Xlibris
Xlibris Will not give me back my refund Bloomington Indiana
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Xlibris publishing company will not refund me back my money. I asked for a refund because I felt all they was thinking about was money. I informed them that I was using my card from work and had lost my job and therefore it doesnt no longer work but they insist on keep trying it. I also wanted my money back when I read all the negative reviews. The lady ther name Erica Twain gave me this lame excuse about the agreement that I signed stating that there was a nonrefundable fee because the card was decline and that the about of money I sent them was the agreement if I didnt follow through was just enough for their fees. I sent them $196.00. and in the agreement it states that it will be a non refundable fee for $30.00 if I would ask for a refund. It makes no sense to me. She couldnt even explain it herself. They took almost $200.00 from me. Now I'm left with no money or no book published. I dont think it's right for them to take all my money like that. These people needs to be put out of business.
This report was posted on Ripoff Report on 09/02/2015 05:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/xlibris/bloomington-indiana/xlibris-will-not-give-me-back-my-refund-bloomington-indiana-1252573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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