Report: #1353096

Complaint Review: XSport Fitness - Chicago Illinois

  • Submitted:
  • Updated:
  • Reported By: Nancy — Chicago Illinois USA
  • XSport Fitness 819 S State St Chicago, Illinois USA

XSport Fitness Personal Trainer left suddenly and your money will never be back Chicago Illinois

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For XSport, I don't want to comment on their environment or cleaness. I just wanna say how I feel being cheated:

- Register:

On the first day I came by XSport, I was just going to have a visit and then decided whether to join the gym. The previous manager was so persuasive and told me they had a special promotion that day(election day) which was 'buy 1 year get 1 more year for free'. Though I know it's actually even not a promotion later...At the same time, he 'helped' me register the X-IT and personal training. As I said, he was so persuasive. I started my 40 traning sessions then.

- Personal Training:

To be honest, I really enjoyed my training sessions with my trainer(let's call him X). I've trained with X 3 times a week for about 2 months. At the end of 2016, he and the manager told me the training fee would be up next year(2017), so they suggested me buy sessions for 2017. X told me I will get much better results if I continue training with him...I asked him whether twice per week is enough for me. He still said 3 times with him is the least. As I said, I liked X because he is professional enough. Finally I decided to prepay for his sessions until July, 2017, which is the start of my nightmare.

Not too long after that, X told me a 'good' news that he has been promoted and he was going to leave TWO days later! I was shocked because it was soooo sudden and I felt like he didn't care about what his old clients think. I cannot follow him to that gym because it's indeed too far away from my home. 

I talked with the new manager, he told me it's impossible to refund and I can change to another personal trainers, whoever I want. I know, but it's so hard for me to start from the very begining again and to get used to other trainers. But anyway, I tried another one. He is nice, but I don't think he provides me with enough guidance. I talked with the manager several weeks ago. He didn't want to talk about this with me, like our last conversation. I said I am not satisfied with my trainings and would like to finish the first 40 sessions. But after that, I want to cancel the 60 sessions I am prepaying for.

He told me to dial the corporate phone number on my key and said it's a corporate thing. Alright, I dialed that number twice and waited for around 20 mins each time. Finally there was somebody answered my call. But she just kept telling me personal training is non-cancleable nor refundable and I signed the contract... I know she didn't mean to really help me solve my problems, which is not the real customer service.

Overall, I feel so tired during this process. I do not know how XSport treat their customers. Making money is a natural thing of business, but please think for us for a second. Stop keeping promoting your personal trainings, your protein powder, your multivitamin. Go get your gym less crowded and more clean please.

I still have no idea how to prevent them from continue billing me for those 60 sessions and get my prepaid money back. I just feel like I don't enjoy my sessions in that gym any more.

This report was posted on Ripoff Report on 01/31/2017 11:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/xsport-fitness/chicago-illinois-60605/xsport-fitness-personal-trainer-left-suddenly-and-your-money-will-never-be-back-chicago-i-1353096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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