xsport fitness personal training is a ripoff! Elmhurst Illinois

My friend and I signed up for group training sessions together for three months and as month to month for these three months. We had our free session with one female trainer (trainer a) and then set up our next one that we had paid for. Unbenownst to us this would be our last session with her. For the first month it was nothing but her canceling on us at the last minute literally it would be our scheduled time and she would cancel. She then told us that she could not take us amg gave us to train with a co-worker (male trainer b) we had one session with trainer b. Again this trainer would cancel on us as we were walking in the door! It then got to the point that he no longer respond to our attempts to reschedule. I called corporate to complain and inquire about getting refunded for my unused three months of training sessions and was told to send a letter to their facility and I should receive a refund. I called a week and a half later after no response and was told to contact the manager at the location I was at. Upon speaking with him it sounded like he was going to help us in our complaint as their trainers were the one who breeched the contract! He offered another trainer but by this point my friend and I were fed up and just wanted our money back. It was supposed to be a summer thing as she is in school and I work more hours in the fall. I called corporate again and all the response I got was that it wasn't a medical issue they couldn't help me. Are you kidding me. Because your trainers messed up I am now out $300 that is so wrong on many levels! I have done nothing wrong and because your trainers are unable to keep a commitment I have to pay for it! This does not seem right. Overall training sessions at Xsport are a scam!