Complaint Review: XSPORT Fitness - Darien IL
XSPORT Fitness Xsport Gym DECEPTIVE CANCELLATION PRACTICE Darien Illinois
I was warned XSport Fitness is shady when it comes to ending a month by month membership and was prepared for issues. There is no letter writing cancellation in place anymore with the gym, you can, "cancel at anytime". So, I went in to the gym very early in the month and had a manager fill out a cancellation form with me. They didn't offer, but I told them I wanted a copy of the cancellation document, which they somewhat begrudgingly provided, and put the cancellation of my account in the computer system. Sure enough, next month rolls around and I get charged (was watching my statement like a hawk, and went in that day). They claimed there is no record of this, which is BS, so I show him the copy of the signed/dated cancellation form. This time I watched the process get entered into the computer that my membership has ended, but had until a certain date I could work out. Again, the manager said it was taken care of and I would be credited within a week. Of course, week goes by no credit. Went in again, same story it's "taken care of", another week goes by, no credit. I'll be damned if I get charged again by these incompetent people. So, I contacted my credit card company, and they IMMEDIATELY credited me my money. They asked that I attach a copy online of my cancellation to my complaint report as proof, and they would go after Xsport. They also barred any further transactions from Xsport, so I could not be charged again. Xsport is not a bad gym, but their staff and cancellation policy is a joke. Beware!!
This report was posted on Ripoff Report on 05/21/2018 01:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/xsport-fitness/darien-il-60561/xsport-fitness-xsport-gym-deceptive-cancellation-practice-darien-illinois-1443939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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