Complaint Review: Xsport Fitness - lombard
Xsport Fitness Personal Training is a Scam to collect money !! lombard Illinois
Wanted to try Xsport gym using there guest pass but they told me that I wont lose any money if i sign up for the memebership as i can cancel it anytime i want and get the refund. I thought it's good to have this money back guarantee. During sign up they added some personal training sessions for me and charged me for that. I was happy to try and under an impression that If i'll have to cancel it I'll get all my money back.
But when i requested to cancel my membership they told me to contact there corporate office and send them a letter. I did so wondering how come at this age they are dependent on letter and all. But they signed me up without any hassel at the gym. After sending the letter they didn't refund me anything. Even I was charged for next month as well including personal training sessions. I was shocked to see that. Then called them twice and they returned my latest month membership charges only. No personal training session refund (1st & 2nd Mon) and no membership charges from 1st month.
I contacted them about this and they told me a nice story about what's in there agreement and I have to cancel training session 3 days after siging up. They have different policy for training & membership's. Really felt trapped in their hand and not able to get my money back. Even after membership cancellation they are charging me monthly for my training session.
I didn't take any session and felt cheeted. They are doing scam on the name of personal training session. I have reviwed many complaints about them on the internet and I am not alone who faced this situation. I even never opted for long term commitment but have to pay them. Really searching a way to get my money back.
This report was posted on Ripoff Report on 11/12/2014 11:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/xsport-fitness/lombard/xsport-fitness-personal-training-is-a-scam-to-collect-money-lombard-illinois-1188448. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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