• Report: #1113061
Complaint Review:

Massage Envy

  • Submitted: Sun, January 05, 2014
  • Updated: Sun, January 05, 2014

  • Reported By: Joann — Chicago Illinois
Massage Envy
15159 South LaGrange Orland Park, Illinois USA

Massage Envy I had a six month contract. After six months, I told the girl at the desk I was ending my contract. She said that would be fine. They charged my credit card for three more months and told me I would have to come in and sign a paper saying I ended my contract. I am a senior citizen and we are in a middle of a bad snow storm. I would think the people at the front desk would have informed me I had to sign a paper ending my contract.. Every time you call, there is a new superviisor. DO NOT SIGN ANY CONTRACT WITH MASSAGE ENVY. Orland Park Illinois

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I had signed a six month contract with massage envy. After six months, I told the girl at the desk, it would be my last appointment. She went in the back and said that it was fine. I did not realize for three months that they were charging my husbands credit card. When I called, a supervisor named Kiaka said I had to come in and sign papers that my contract was over. They did not tell me that three months prior. Now as a senior citizen I have to go and drive 15 miles to sign a paper I did not know I needed to sign. I am also out almost $150.00. 

This report was posted on Ripoff Report on 01/05/2014 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/massage-envy/orland-park-illinois-60462/massage-envy-i-had-a-six-month-contract-after-six-months-i-told-the-girl-at-the-desk-i-1113061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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