• Report: #1018276
Complaint Review:

Massage Envy

  • Submitted: Thu, February 21, 2013
  • Updated: Thu, February 21, 2013

  • Reported By: Anonymous — Hackensack New Jersey United States of America
Massage Envy
805 Bergen Towne Center Paramus, New Jersey United States of America

Massage Envy Rude, Bad Service, Sarcastic, Horrible, Terrible Service Paramus, New Jersey

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I have been a member of this Massage Envy clinic since April of last year and honestly have not enjoyed the experience one bit. My VERY first massage, the first thing my massuese asks me is why I chose to join without trying out a massage, in a very sarcastic tone. It was a bit of a turn off, and I did not really feel comfortable afterwards, but I had the massage anyway and it was just okay. I was NOT told about the three day grace period to cancel and thought I would be allowed to do so at anytime, but that isn't the case. Apparently some Massage Envy's do this and others don't. I personally believe that you shouldn't be bound to a contract if you are unhappy with the services rendered and have an option to get out if you so choose to. When you choose to freeze or speak to someone about canceling, the sales associates are extremely rude and cold. They give you a hard time and are genuinely not interested if you are not increasing revenue. I also was billed for a no-show and that didn't count at all towards my massages used. I have had three and one no-show, so shouldn't that be four? No. They don't include that even though you are charged. Also, to cancel your contract you have to pay the 12 months in advance. Which seems pointless, in my opinion. Especially since you don't get to keep any massages and it is a waste of money.

This report was posted on Ripoff Report on 02/21/2013 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/massage-envy/paramus-new-jersey-07652/massage-envy-rude-bad-service-sarcastic-horrible-terrible-service-paramus-new-jersey-1018276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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