I have been a member of this Massage Envy clinic since April of last year and honestly have not enjoyed the experience one bit. My VERY first massage, the first thing my massuese asks me is why I chose to join without trying out a massage, in a very sarcastic tone. It was a bit of a turn off, and I did not really feel comfortable afterwards, but I had the massage anyway and it was just okay. I was NOT told about the three day grace period to cancel and thought I would be allowed to do so at anytime, but that isn't the case. Apparently some Massage Envy's do this and others don't. I personally believe that you shouldn't be bound to a contract if you are unhappy with the services rendered and have an option to get out if you so choose to. When you choose to freeze or speak to someone about canceling, the sales associates are extremely rude and cold. They give you a hard time and are genuinely not interested if you are not increasing revenue. I also was billed for a no-show and that didn't count at all towards my massages used. I have had three and one no-show, so shouldn't that be four? No. They don't include that even though you are charged. Also, to cancel your contract you have to pay the 12 months in advance. Which seems pointless, in my opinion. Especially since you don't get to keep any massages and it is a waste of money.
About you? Ripoff Report
A business' first
line of defense on the Internet. If your business isClick here now..
willing to make a commitment to customer satisfaction
Does your business have a bad reputation?Corporate Advocacy Program™
Fix it the right way.
Set the record straight:Arbitration Program
SEO Reputation Management at its best!