Report: #1129231

Complaint Review: Massage Envy

  • Submitted: Sat, March 08, 2014
  • Updated: Sat, March 08, 2014
  • Reported By: Terrie — Davie Florida
  • Massage Envy
    5081 Sheridan Street, Hollywood, FL 33021
    , Select State/Province

Massage Envy They make it very difficut to cancel and keep charging your credit card Hollywood FL - Florida

Show customers why they should trust your business over your competitors...

I cancelled my membership in Dec. 2013 and even checked to be sure they had all the necessary signed paperwork two weeks later.  They reassured me that they had the paperwork and I was billed my final payment in January.  I was told I could use the remaining credits to my account within 6 weeks.  They billed my again in February and I had to go through 3 people at Massage Envy before I could get a refund.  Now they told me I only had 4 weeks to use the remaing credit.   I am pretty ticked off because they make it next to impossible to cancel and you have to keep going back to sign more paperwork.  It's very annoying and upsetting when they have your credit card information and keep charging you.  If you decide to cancel, be sure you get a copy of your completed and signed cancellation request and followup on it!!!  OR better yet, just go to a regular massage therapist.  Massage Envy only pays their massage therapists $15 for each massage and Massage Envy keeps the rest.  Find a good Massage Therapist in your area and give them the full amount - they deserve it!!

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