• Report: #975833
Complaint Review:

Massage Envy

  • Submitted: Thu, November 29, 2012
  • Updated: Thu, November 29, 2012

  • Reported By: Merkur2 — Virginia Beach Virginia United States of America
Massage Envy
Loehmans Plaza Virginia Beach, Virginia United States of America

Massage Envy Don't sign their contracts! Virginia Beach, Virginia

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I signed a one year contract with Massage Envy July 2011. As luck would have it I was diagnosed with breast cancer the following month. I had surgery in October and started radiation in December. I contacted Massage Envy and requested my contract be cancelled due to the circumstances.. The denied the request. At that time, I had no energy to fight them. I chose to focus on getting well. There was no way I could get massages, so I paid the monthly charges and patiently waited on my contract to end. When I saw a charge on my credit card in August 2012 I called them and was told that despite everything and my previous request to cancel, I needed to send another one. I sent in the request and had another charge in September because they claimed my my request was not timely so I would be charged for another month. I was also informed I had 11 massages available. There is no way I could use them all in a month. I went in October and had a facial and transferred one to my daughter. In October I had no charges to my card so I thought this was over. Well I was wrong. This month there was a charge to my card. I called them and was told they charged my card because they are trying to work something out with me so I can use all the massages I have available. I promptly told them that there is nothing to work out. If they can hold me to their contract and make me pay when they knew there is no way I could have massages while undergoing radiation, then there is no way we can work anything out. I have called the credit card company, so they won't be able to put through anymore charges, but their conduct is immoral and there is no way I would want to do business with a company that treats their customers that way. Horrible company.

This report was posted on Ripoff Report on 11/29/2012 07:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/massage-envy/virginia-beach-virginia-23462/massage-envy-dont-sign-their-contracts-virginia-beach-virginia-975833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Massage Envy

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?