Verizon discount not applied as promised Orting WA

On December 29, 2018 my wife and I went to our local Verizon store here in Orting, WA. Verizon had I phones and Google Pixel 3 phones on sale. We met with Brandon Howell, who from my understanding was the store manager. After he went over the positives and negatives of each phone, we decided to purchase the Google Pixel 3.

The regular price was $830 with a sale price of $630. In addition, we purchased cases and screen protection for the phones. When he gave us the total price due it did not include the phones. When I asked, he said the price of the phones would be added into our next twenty-four payments. I told him that was not acceptable, I wanted to pay for the phones up front, so I didn’t have a monthly payment.

He told us it would take two or three billing cycles and then the full credit would be applied, and we would then be able to pay the phones in full. I explained that I absolutely did not want a monthly payment for the phone. He promised that there would be no problem, that I would be able to pay off the phones with the full discount applied but it would take two or three billing cycles.

When I expressed concern his remark was that he had no reason to lie, he would not lie to a customer since he was not going anywhere and didn’t want any negative reactions in the community. Well, apparently, he was either flat out lying or if he thought he was telling the truth he was obviously incorrect. Either way what we were promised is what we should receive.

After the second billing cycle I tried to pay the phones off, but the full discount had not been applied. I visited the Verizon store and the clerk told me it would take another billing cycle but assured me it would be applied. I waited until the March 13th (three months) and still not able to pay off the phones. Went back to the store and was told it would be another billing cycle before I could pay them off in full.

I went home and contacted Verizon customer service through their chat feature. After a lengthy conversation I was told I the agent could not help me and the problem would be escalated, and I would hear from a Verizon manager within 4-5 days. I waited until today, March 26th, and contacted Verizon via chat service. After another lengthy chat the agent apologized to me and offered a $50 credit for my inconvenience since the store manager had given me incorrect information. I told him that was not satisfactory, and I would be filing a complaint with the appropriate govt agency.