Assurant Solutions Terrible customer service and replacement phone Wayne Pennsylvania

Assurant Groups customer service and replacement phone service sucks!

I had a claim that was processed on a Wednesday afternoon (expedited service) and received a phone the next day at 6 pm with a serial number that was already used (?? what's this about!!). Had to send it back. Was mislead by customer representative that all i had to do was take bad replacement phone to a FedEx center by 8:30 pm to be scanned and that the new replacement would be sent out that evening (Thursday). I took the phone and had it scanned at 7 pm that night. Next day (Friday)

Friday I called to verify the phone was being delivered that day. They said that I had to give them the FedEx tracking number to verify it was being returned before they sent the new phone. I WAS NEVER TOLD I HAD TO CALL WITH THE TRACKING NUMBER when I dropped it off!!!

So after talking with the floor supervisor I was told the phone would not be able to be delivered on the day I was expecting it (Friday) and since there is no weekend FedEx delivery in my area (I find this hard to believe), I wouldn't get the phone until Monday.

This is ridiculous and unacceptable. Both issues were their fault and something I will tell the manager once they call me (probably won't hear from him/her until Monday too!)

I run a business off my phone so not having it for 6 days is unacceptable! They really need to get your act together!! Bad Business for sure! Hope they don't insure any other cell phone carriers... I hope to move to Verizon and pray they aren't involved!