DinoDirect DinoDirect BUYER BEWARE! Hong Kong, Internet

Friday 27 May 2011

CONSUMERs BEWARE!
 
DO NOT DO BUSINESS WITH THIS COMPANY:  WEB SITE: http://www.dinodirect.com/

I purchased two (2) BRAND PEN SETS that are VIDEO RECORDER PEN SETS my  Order: KV5BN44T-DD
these pens are suppose to be NEW not used, not refurbished pens sets.  This is the item description of my order:  

This high resolution hidden camera looks like a normal pen, but comes packed with technology to help you get the audio and voice evidence you need! 

USB  camera sits in your pocket and takes full-color video at 1280 x 960 resolutions. Also perfect for capturing moments you might otherwise miss when trying to get your USB  camera out of its bag.
This Pen  Camera is a regular pen, too! When you're not filming, you can use your "pen" without anyone noticing there's something special about it!

I received two (2) pen sets in a white envelope from:

Ansitai Logistics Limited,
 P.O. Box No. 91468 T.S.T
Hong Kong

They send USED pen sets everything missing:

USB CABLE
AC/DC CHARGING ADAPTER
DRIVER CD

for both pen sets, when you go to thier web site i.e., http://www.dinodirect.com/  it has a tab for you to select live  " CHAT " session to contact the company for problems and/or defective goods received, these people do not speak English, they do not know how to handle these problems, the live " CHAT " session I was disconnected several times, there is NO phone number to contact the company directly, on my 8th so called live " CHAT " session I was told email the problem to them along with my order number, I send in excess of 9 emails that these are USED products and I purchased NEW products to be very specific two (2) pen sets that are video, photo, recording capable according to their advertisement that is.

Their products are GARBAGE,  DO NOT do business with this company massive problems getting them to respond and getting them to handle refunds, or ship the correct products you ordered in the first place.  I ordered my product April 05, 2011,  this is now May 27, 2011 the reason it took so long to get the product, they process payments from Texas the number their is 1-713-773-9898 as third party billing for this company. Furthermore, your 30 days to file dispute is over by the time you get the product to test it, to use it to report problems very clever ploy on behalf of this company.

Consumers please DO NOT purchase items from this company your getting junk, used, refurbished products without the company disclosing that to the consumers who are purchasing their products.

Respectfully Submitted:

Elsie G
/s/
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