Complaint Review: Keystone RV - Goshen Indiana
- Keystone RV 2425 Davis Rd. Goshen, Indiana United States of America
- Phone:
- Web: keystonerv.com
- Category: RV Dealers
Keystone RV shower drain not attached to P trap factory extreme water damage and black mold Goshen, Indiana
*General Comment: Please complain about the correct company
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We have a 2010 Keystone Retreat that is permanently placed on a site and skirted. A repairman was hired to locate a leak in the kitchen. When he went under the trailer he noted another "minor" leak coming from the moisture barrier under the bathroom. When he cut the moisture barrier the water poured out of the insulation. Upon removing the insulation he found that the factory (Keystone) had not attached the P trap to the shower drain. Fortunately we do not live in this unit full time and spend only 2 to 5 months a year, as the shower had been draining directly onto the insulation was the time we purchased it three years ago. When Keystone was confronted with this, they refused to do anything about it as it was "out of warranty" and wanted to know "why it had taken us 3 years to find the leak." Who in their right mind would go under their unit, cut the moisture barrier, remove the insulation, looking for leaks. Had this leak manifested itself earlier, we would have found it, as we are on a concrete slab and it would have run out from under the trailer. We now have had to remove the moisture barrier, insulation, have it treated for black mold, and eventually have the insulation replaced as well as the moisture barrier.
As an aside, I am a cancer survivor struggling with my breathing and this has created an additional problem necessitating my sleeping on my screened in porch.
Keystone feels no responsibility for what has occurred.
This report was posted on Ripoff Report on 01/31/2013 08:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/keystone-rv/goshen-indiana-46652/keystone-rv-shower-drain-not-attached-to-p-trap-factory-extreme-water-damage-and-black-mo-1006610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
Please complain about the correct company
AUTHOR: Bubba Lee - (Canada)
SUBMITTED: Thursday, January 31, 2013
Keystone is correct, But not for the reason they stated. The people you should be angry at is the selling dealer. Part of the required (By Keystone and every other manufacturer) Pre Delivery Inspection is filling the water tanks from all sources and insuring they drain to the correct location with out leaks. Your leak would have resulted in a low hanging underbelly (What you call weather shield) or a big Puddle under the trailer. Please repost your complaint and point your finger at the correct culprit.


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