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Report: #1135512

Complaint Review: Keystone RV - goshen Indiana

  • Submitted:
  • Updated:
  • Reported By: Sam — georgetown Tennessee
  • Author Not Confirmed What's this?
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  • Keystone RV 2425 Davis drive goshen, Indiana USA

Keystone RV Its a beautiful Lemon, 2011 Alpine 3450 RL 5th Wheel Goshen Indiana

*Author of original report: warrenty

*General Comment: How??

*Author of original report: beautiful lemon

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I purchased an Alpine 2001 5th wheel travel trailor on March 15, 2012 NEW. Since my purchase I have had mulitple issues with this unit.

I tried contacting the Dealer on several occasion and they would refer me to other keystone dealers in my area, ( where I was located at the time travelng ) upon contacting them they would refer me to someone eles because they couldnt get to my unit in a timely matter. 

I had the repairs done and sent the information to my dealer that i purchased the unit from and they never submitted any informaton to Keystone so they have no record of my issues. As of March the 15, 2014 I have repaired, replaced or fixed the following:  (that I could)

 

toilet replaced

Black water tank replaced

water heater repaired 

hydraulic jacks leaking 

blow out tires replaced 4 new ones

dryer belt broke

microwaave door doesnt seal 

cabinets wood color is fading

weak roof (they checked and said it was fine) rubber comming loose and saging

all water fittings were hand tight leaks everywere

fireplace doesnt work 

plumbing not propery installed

P-trap on shower has came loose several time 

sewer tank valve froze 

awning stick when you try to extend

poor to NO insulation

replaced facet in bathroom

shower leaks

slide bounces out while traveling

counters in kitchen crack every time you travel

kitchen chairs legs broke

recliners replaces

kitchen drawers doesnt properly close 

no access point to filter on A/C unit

hinges on front cargo hatch broke three times

duct work in cargo area had vent with no opening

4 new refrigerator doors

surround sound speakers fall while traveling

ceiling fan blades come loose finely broke and replaced

fresh water vacuum breaker replaced

door panal to fues box broke

toilet valve replaced

molding around the ceiling keeps falling

step from living room to bedroom gave way wood split and busted we replace and add supports

window treatment has no fasteners only screws through material and are comning loose

underbelly and insulation has been replaced twice because of water leaks

 

This list keeps growiing and I am to the point that I dont know what to do anymore. I have contacted Keystone and they say they have no records accociated with the vin number. I submitted this information to the dealer. I just want them to do what is right.

We paid $88,548.00 for this unit an it has been a nightmare, we are still having water issues. and we still owe to much to trade it in without a HUGE loss.

This unit has been a piece of Junk and we thought we were buying from a relieable company. I have spoke with them several time, and I found out that most have not even been docoumented when I have called. I was able to find out that the unt wasnt registered untill 8-27-12. and no additional warrenty was offered at time of purchase.

Yes,  I feel Like I have been Riped off.

 

 

 

This report was posted on Ripoff Report on 04/01/2014 05:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/keystone-rv/goshen-indiana-46527/keystone-rv-its-a-beautiful-lemon-2011-alpine-3450-rl-5th-wheel-goshen-indiana-1135512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

warrenty

AUTHOR: Sam - ()

POSTED: Thursday, July 03, 2014

first off, I tried to use the warrenty but we travel and none of the keystone dealers wanted to do anything with it in a timely matter because it wasnt purchased from them, and no I shouldnt have this much trouble on a unit that was 14 months old this is 4 months over the warrenty peorid. all these issues happened during the warrenty piorid with no help from them this past march this unit was 2 years old. and no all these issues are not from ware and tair I expect some things but not everythng on the list from a 14 month old RV.

SAM

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#2 General Comment

How??

AUTHOR: Tyg - ()

POSTED: Monday, June 30, 2014

 How have you been ripped off? All I see is the inevitable repairs because of USE. The leaking issue I really cant say much about. As an RV owner I can tell you my 35ft Bounder rattles like no ones business. This has caused us to repair A LOT!! However, this by no means gives the company you made your purchase from a pass, it only goes to illustrate that be it a RV or a 5th wheel, you WILL end up with repairs due SOLELY to its use. I feel you are purposefully leaving this tidbit of information out to make yourself look like a better victim. The ONLY issue I can see is that YOU do not have an extended warrenty on this 5th wheel, so it means all of the repairs are coming out of YOUR pocket and not a warrenty company. While this is upsetting, your 5th wheel is in this condition DUE to YOUR use of it. NOT because of a crappy build. The company YOU purchased this item from has not used it for atleast TWO YEARS.

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#1 Author of original report

beautiful lemon

AUTHOR: Sam - ()

POSTED: Saturday, May 17, 2014

in my report I have 2001 for the year of the alpine and it is an 2011 Alpine. I need to make that correction!

Thanks

Sam

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