Complaint Review: Keystone RV - Nationwide
- Keystone RV Nationwide USA
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- Category: RV Dealers
Keystone RV Keystone 2015 Laredo 278SRL is falling apart, piece by piece. Nationwide
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We purchased a 2015 Keystone Laredo 278SRL four months ago. The worst mistake we ever made. The quality is horrible and Keystone should be embarrassed as well as the dealer who sold it to us.
The cabinet door hinges are coming out on numerous cabinets, leaving them hanging crooked and have to actually lift them up to close properly and has also ruined the cheap covering on the cabinet where the screws are pulling out, part of our carpet edge is fraying, carpet tacks coming out of the floor, wallpaper peeling off around all the nail holes, warped in other areas, bathroom counter trim piece separated, dinette cushion is a lumpy mess, and has a huge visible fabric flaw, dent in wood in back of dinette facing the couch so very visible, several cabinet door are dinged and have rough marred areas (defective pieces of wood), structure nails are poking through the wallpaper in all rooms, bedroom ceiling trim piece has corner piece chipped off, water control center outside was broke in several places flooding our outside compartments, shower head cracked, kitchen faucet cracked, electrical outlet cover under sink falling off, outside light strip along awning falling off, ripple in gel coat on side of RV, rusted screws on power connector outlet, 1 inch round ding just down from the roof line is rusted, transition strip between carpet and floor is coming loose, lost both bumper end caps (I was following DH when they flew off about 20 minutes apart and hit my car) and there is a random screw hole in the wall next to the kitchen slide.
Design wise the refrigerator door opens into the entertainment center cabinet and the freezer door slams into the TV. We were told by Keystone, nothing they can do, there are no door stops available. I have to hold the door with one hand while removing stuff with the other.
The recliners are too big for the space they are in and hit the plastic curtain retaining clips when using no matter how careful you are, so they have broken off and are dangling, will need to be removed as they will just continue to be broken. Turning the chair sideways to strap in for travel and getting them out is a wrestling match that takes two of us and the slide out walls have scraped the leather of chairs due to the tight squeeze.
I’m sure I’m forgetting things and I’m sure I’ll discover more manufacturing defects as time goes on. We have it at the dealer again for warranty fixes, but I’m not real excited about having a pieced together rebuilt RV.
If it isn’t satisfactory at the end of the 1 year warranty period we will cut our losses and take a hit and dump it. I’m not going to spend every camping trip with a sick stomach like I have so far this year.
This report was posted on Ripoff Report on 08/20/2014 05:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/keystone-rv/nationwide/keystone-rv-keystone-2015-laredo-278srl-is-falling-apart-piece-by-piece-nationwide-1171191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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