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A proper response requires asking more detailed questions about the installation, grade of the product purchased, application etc.  One comment that concerns me about this complaint is the face nailing by the installer. A qualified and properly educated installer would stop the project and consult the store. The idea that the installer continues to install using a face nailing process is an immediate indication the person installing may not be a flooring installer, rather someone who may have some understanding of general types of work. A flooring installer takes proper steps to ensure satisfaction by notifying the store of any concerns outside the natural waste factor. In this process, homeowners may purchase flooring and rely on someone skilled to install the flooring, but we always recommend consulting qualified flooring installers, not general contractors who may install a fence one day, siding another, and finally work on installing a floor. A flooring installer knows the proper technique and has all the tools and industry know-how to install all types of flooring products successfully. Sorry to hear there's been a concern, but I would start by asking another installer for a second opinion before you point the finger at the quality of the wood. The immediate complaint is actually suggesting the installer may be a concern based on my knowledge of flooring situations.