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Report: #1071657

Complaint Review: Mattress One - Altamonte Springs Florida

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  • Reported By: melrose91 — altamonte Florida
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  • Mattress One 697 East Altamonte Dr Altamonte Springs, Florida USA

Mattress One Horrible Scam!!! Altamonte Springs Florida

*Consumer Suggestion: Mattress warranties

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Worst experience of my life! Bought a mattress the begining of 2013 and within 4 weeks the springs down the middle of the bed were sinking. I culd put my knee of the bed and it would literally fall to the floor. Every time I called the store a different person answered and I had to explain my story all over again. And finally yesterday, I had to call again and they denied me the manufacturers warranty because there was a stain from me having to store the mattress because I would wake up in pain. I spent over $750 on a mattress to use less than a month. No one called me back I had to consistantly call every week and explain everything all over again to the new associate. The last time I was in the store there was another new person there an he told me he hates working for the company and he gets many complaints and law suits. Then I call three days later to try to find out about the warranty and he no longer worked there. This was the biggest rip off and scam!!!!! Never again will I do business with this "company".

This report was posted on Ripoff Report on 07/31/2013 07:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mattress-one/altamonte-springs-florida-32701/mattress-one-horrible-scam-altamonte-springs-florida-1071657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Mattress warranties

AUTHOR: scottied24 - ()

POSTED: Friday, August 15, 2014

All major mattress companies warranties state that a stain will immediately void your warranty, the only exclusion is Tempurpedic, they will still warranty a mattress even if it is stained or soiled. This has nothing to do with the retail store, it is the manufacturer that puts that exclusion in their warranty coverage. Another note, your mattress will not be covered under warranty if it is not on the correct frame (5 point for queen size), not using the box apring suggested for that mattress and removing the law tag. I hope this will be helpful.

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